Field Tech Service Representative (Automotive Coatings)

Field Technical Service Representative

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Compensation annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.
• Career Growth & Recognition tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community as part of the NPAA family, you'll enjoy company events throughout the year celebrating and appreciating our employees' hard work and dedication.

Position Summary:

Field Technical Service Representative main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.) and reporting. Documented inventory management, line trial support, new model color program management/support, and customer complaint assistance are additional responsibilities. The position also requires attention to inventory tracking and close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

Position Responsibilities:

• Build effective working relationships with key customer contacts.
• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland personnel, including project work, developing schedules, and facilitating internal and external team meetings.
• Monitor and track NPAA's on-line performance and incoming quality for processing, color, and appearance criteria.
• Effectively communicate problems, issues, and improvement opportunities to Cleveland Paint Design Team, QA, Color Lab, and Production personnel.
• Obtain information regarding build data, inventory, and usages to communicate with Account Manager and/or Supply Demand Planning representatives for effective inventory management. Essential tools-SAP.
• Work with customer and Sales to solve pricing, credit, debit, and RGA issues
• Responsible for implementing & tracking all value-added activities at the customer that improve the paint production process.
• Analyze paint and process problems and use of formal problem-solving skills to determine root cause and implementation of preventative action(s). Essential tools- Action Registers.
• Generate all reports, data, presentations, and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner.
• Coordinate and execute technical service needs of customer
• Recommend process changes for product performance improvement
• Coordinate sample submissions and production trials
• Participate in facility CIA program
• Assist in development of customer application line correlation and formula verification.
• Communicate color adjustments completed on batches and samples to appropriate on site reps and Cleveland personnel.
• Ability to manage consignment program at customer if required.

Position Qualifications:

• Associate degree or Minimum of 2 years of customer based technical experience in automotive paints
• Computer and software skills
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem-solving skills
• Be able to work with 2 component coatings and isocyanates
• Time management skills
• Ability to wear a respirator/all necessary PPE including being clean shaven for respirator use.

Nippon Paint Automotive Americas Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.