Boutique Manager

Boutique Manager

Founded in 2009, our company is a luxury fragrance house recognized for exceptional craftsmanship, creativity, and innovation. Blending the traditions of fine perfumery with a contemporary vision, we create premium fragrances and deliver elevated customer experiences that celebrate artistry and self-expression.

As part of a global leader in luxury goods, our North America team is committed to excellence, collaboration, and innovation. We are seeking passionate individuals to join us in delivering exceptional products and experiences while helping shape the future of luxury fragrance.

Job Description

The Boutique Manager role involves comprehensive management of a luxury retail boutique, focusing on sales growth, team leadership, and brand image maintenance. The successful candidate will be responsible for executing sales strategies, conducting business analysis, and fostering exceptional customer relations. Key duties include managing sales activities to meet targets, conducting weekly business recaps, and planning special events.

Principal Duties and Responsibilities

• Managing the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals by holding boutique team accountable for sales and IPT goals
• Completing weekly business recaps for Account Executive and Sales Director team
• Planning, organizing, staffing, and executing special events. Partnering with Senior Regional Account Executive/Training Manager to schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.
• Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization
• Keeping boutique staff well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting
• Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Regional Account Executive and Regional Sales Director on business trends, opportunities and boutique needs
• Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up
• Consistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectations
• Develop professional expertise regarding company business procedures, product knowledge, and selling efficiency
• Consistent utilization of company training app, ensuring courses are completed at 100%
• Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening and remaining with them
• Execute and maintain operational management of the boutique; responsibilities of store not limited to but including:
• Monthly/Quarterly boutique inventory
• Quarterly visual change out and repair requests
• Monthly schedule for store and team to be given to AE for final approval
• Daily inventory and POS management, communication of needs to Account Executive

Qualifications

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience at a Boutique or freestanding store environment
• 2+ years' experience as Boutique/Business Manager, Sales and/or Training Manager
• Passionate about company brand and its values, and able to convey this passion to the team and the clients
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business
• Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required
• Must be able to network and build partnerships across all relevant levels
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis
• Able to understand and maintain confidentiality of business at the boutique
• Microsoft Office experience preferred
• Availability must meet the needs of the business
• Limited travel based on needs of the business