Field Operations Coordinator
WeConnect Global
Job Title
With over 25 years of experience in the field, WeConnect Global has gained a wealth of knowledge and expertise in turnkey deployment services for fiber infrastructure. Utilizing our workforce in the broadband industry has enabled us to develop the necessary know-how to handle complex projects and deliver high-quality results to our clients.
Responsibilities
- Support internal and external customers, as well as technicians performing Amazon "LEO" installations
- Manage escalations and resolve operational issues
- Optimize resource capacity and scheduling
- Ensure quality standards and performance expectations are met
- Handle data entry and maintain accurate records
- Monitor systems and provide operational support
- Ideal candidate is highly organized and thrives in a fast-paced, high-volume environment
- Demonstrates strong initiative, problem-solving, and communication skills
- Training will take place in Green Bay, WI
- Potential for remote work following completion of training
Benefits
What's in it for you?
- Paid Time Off
- 6 Paid Holidays
- Company paid premiums for Short-Term Disability & Life Insurance
- Employee Assistance Program
Voluntary Benefits offered:
- 401(k) with Company Match
- Medical
- Dental
- Vision
- Long Term Disability
- Accident & Critical Illness Insurance
Requirements
- Excellent customer service skills as well as written, verbal and interpersonal communication skills.
- At least 2 years of administrative, operations or customer service experience is required.
- Strong organizational and time management skills.
- Follow-through and the ability to multi-task and meet deadlines.
- Able to work independently and have the willingness to research and suggest creative solutions.
- Adapt to change and have the ability to learn quickly and grasp new instructions easily.
- Strong computer navigation skills and knowledge of Microsoft Office.
- Able to work under pressure and respond with urgency.
- Willing to work flexible hours, including weekends, holidays and overtime as needed.
Schedule
- Regularly scheduled to work 40 hours a week.
- Monday – Friday, 8-hour shift.
Employment is contingent on successful completion of a pre-employment screen.
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