Field Operations Coordinator

Job Title

With over 25 years of experience in the field, WeConnect Global has gained a wealth of knowledge and expertise in turnkey deployment services for fiber infrastructure. Utilizing our workforce in the broadband industry has enabled us to develop the necessary know-how to handle complex projects and deliver high-quality results to our clients.

Responsibilities

• Support internal and external customers, as well as technicians performing Amazon "LEO" installations
• Manage escalations and resolve operational issues
• Optimize resource capacity and scheduling
• Ensure quality standards and performance expectations are met
• Handle data entry and maintain accurate records
• Monitor systems and provide operational support
• Ideal candidate is highly organized and thrives in a fast-paced, high-volume environment
• Demonstrates strong initiative, problem-solving, and communication skills
• Training will take place in Green Bay, WI
• Potential for remote work following completion of training

Benefits

What's in it for you?

• Paid Time Off
• 6 Paid Holidays
• Company paid premiums for Short-Term Disability & Life Insurance
• Employee Assistance Program

Voluntary Benefits offered:

• 401(k) with Company Match
• Medical
• Dental
• Vision
• Long Term Disability
• Accident & Critical Illness Insurance

Requirements

• Excellent customer service skills as well as written, verbal and interpersonal communication skills.
• At least 2 years of administrative, operations or customer service experience is required.
• Strong organizational and time management skills.
• Follow-through and the ability to multi-task and meet deadlines.
• Able to work independently and have the willingness to research and suggest creative solutions.
• Adapt to change and have the ability to learn quickly and grasp new instructions easily.
• Strong computer navigation skills and knowledge of Microsoft Office.
• Able to work under pressure and respond with urgency.
• Willing to work flexible hours, including weekends, holidays and overtime as needed.

Schedule

• Regularly scheduled to work 40 hours a week.
• Monday – Friday, 8-hour shift.

Employment is contingent on successful completion of a pre-employment screen.