Lead Commercial HVAC Service Technician

Lead Commercial HVAC Service Technician

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

The Lead Commercial HVAC Service Technician plays a critical role in both field operations and the development of a growing service division. This position combines advanced technical expertise with leadership responsibilities, supporting the buildout of service capabilities while working hands-on in the field.

This individual will lead service execution across the full equipment lifecycle-from startup and warranty support to ongoing maintenance and complex troubleshooting-while mentoring technicians and ensuring an exceptional customer experience. This role also offers a clear path for advancement into a Service Manager position as the department continues to grow. This role is all about creating positive experiences - identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You'll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

Essential Duties and Responsibilities: To succeed in this role, a Lead Commercial HVAC Service Technician must demonstrate advanced technical ability, strong problem-solving skills, and a commitment to customer satisfaction. Core responsibilities include:

• Technician Leadership - All Technician Leaders will manage a group of specific technicians, assisting with dispatch when needed, reviewing site reports, generating quotes, managing technician quality control.
• Service, Troubleshooting & Optimization - Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine tune system performance for energy efficiency and reliability.
• Customer Relationship Management - Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support.
• Communication & Documentation - Coordinate with internal teams to ensure efficient scheduling and follow-up. Training & Mentorship - Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance - Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Other Duties as Assigned - Contribute to the team and company by stepping in where needed.

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.