Customer Service Representative

Assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. Provide the best customer service for our customers in alignment with the business objectives and goals of the organization. Responding to phone calls from customers and be a proactive voice of the company to them. Identify and enter no-charge orders, credit memos and returns. Research and resolve problems regarding orders. Assist sales reps with product and procedural issues. Respond to customer inquiries in a timely manner. Follow up on orders that need attention. Assist customers in learning our systems and using our tools. Work with customers to fulfill their window and door buying needs. Suggest additional products/options where appropriate. Train and provide guidance to new team members to enhance customer service. Suggest improvements to systems and procedures. Help to implement changes that improve quality and efficiency. Test new and updated programs. Process Job Site service requests. Requirements Excellent verbal and written communication skills, good reasoning skills and attention to detail Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies. Must be organized and have a friendly, courteous, helpful and positive attitude. High school diploma or equivalent preferred. Varying levels accepted. Keyboarding skills, familiarity with general business applications. Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required. Core Competencies Demonstrates strong customer service skills by effectively assisting customers with product inquiries, order status, and procedural issues while maintaining a positive attitude. Proficient in problem-solving and organizational skills to enhance operational efficiency and support team members. Highest-signal resume keywords Customer Service Verbal Communication Skills Attention to Detail Organizational Skills Problem-Solving ATS Optimization Keywords Hard Skills Keyboarding Skills Order Processing Data Entry Credit Memo Management Job Site Service Requests Soft Skills Friendly Attitude Positive Attitude Reasoning Skills Certifications & Qualifications High School Diploma or Equivalent Industry Keywords Customer Inquiries Product Knowledge Sales Support Process Improvement Training and Guidance Tools & Technologies General Business Applications #J-18808-Ljbffr Jobtailor