Customer Service Representative - Leach Animal Hospital

Join Our Team at Leach Animal Hospital

Be the first smile they see. The voice they trust. The heart of our front desk.

At Leach Animal Hospital, we're more than just a veterinary clinic, we're a team that leads with compassion, connection, and care. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk. We're a well-established, fast-paced hospital with deep roots in our community and a commitment to delivering progressive, high-quality care. If you're looking to join a team where collaboration, support, and fun go hand-in-hand with exceptional medicine, you've found the right place.

Why You'll Love Us:

• Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Loyal Clients, Lasting Bonds - Our clients trust us because we take the time to listen, educate, and care. We've built strong, lasting relationships in Mashpee by putting pets and their people first.
• Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

What You'll Be Doing:

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

You're a Great Fit If You...

• Have 2+ years of veterinary client service experience
• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

The Perks + Benefits:

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special? Apply today!