Service Writer / Warranty & Parts Administrator (Marine)

Service Writer / Parts & Warranty Administrator

Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.

Service Writing & Customer Communication

• Greet customers and assist with service intake for marine units
• Create, write, and manage service repair orders accurately and efficiently
• Clearly document customer concerns, service requests, and technician findings
• Provide customers with service updates, timelines, and approvals
• Explain warranty coverage, service recommendations, and repair costs in a professional manner
• Close out repair orders and assist with billing and customer follow-up

Warranty Administration

• Verify warranty eligibility and coverage prior to repairs
• Prepare, submit, and track manufacturer warranty claims
• Communicate with manufacturers regarding claim status, approvals, or denials
• Ensure compliance with manufacturer warranty policies and procedures
• Maintain accurate warranty documentation and records

Parts Coordination

• Order, receive, and track parts required for service repairs
• Coordinate parts availability with service scheduling and technicians
• Maintain accurate parts records within the dealership management system
• Communicate with vendors and manufacturers regarding parts availability and returns

Administrative Support

• Maintain organized service files and digital records
• Assist service management with reporting, invoicing, and documentation
• Support overall service department workflow and efficiency