Customer Order Entry Specialist

Job Description

Job Description

Description:

Inkbox is the leading brand within our growing portfolio of temporary tattoo businesses, inspiring millions of people to express themselves through premium body art and creative self-expression. Together with TemporaryTattoos.com and our manufacturing businesses, we serve consumers, artists, brands, retailers, and commercial partners around the world. Backed by decades of manufacturing expertise and a culture of innovation, we're building the future of temporary tattoos—combining iconic brands, new technology, and exceptional customer experiences. This is an exciting opportunity to join a team transforming an industry and helping shape the next chapter of one of the world's most recognized temporary tattoo brands.

The Customer Order Entry Specialist plays a critical role in delivering seamless customer experience while supporting daily eCommerce and order management operations. This role blends customer support, order processing, and cross-functional coordination. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment.

Key Responsibilities

Order Processing & Management

• Monitor incoming orders to ensure they are accurately captured and processed.
• Validate order information and ensure orders are correctly routed into the ERP and fulfillment systems.
• Track orders from placement through shipment to ensure timely fulfillment.
• Identify and resolve order discrepancies, processing errors, and system sync issues.
• Monitor order queues and address exceptions requiring manual intervention.

Returns & Order Adjustments

• Process returns, refunds, replacements, cancellations, and order modifications in accordance with company policies.
• Investigate order-related issues and ensure updates are accurately reflected across all systems.
• Maintain accurate records of order adjustments and exceptions.

Operational Support

• Monitor fulfillment status and system alerts to identify potential delays or issues.
• Escalate order or system issues when necessary to ensure timely resolution.
• Assist in identifying recurring operational issues and opportunities to improve order processing workflows.
• Support accurate communication between customer service, fulfillment, and operations teams regarding order status and exceptions.

Requirements:

Qualifications

Required

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support.
• Strong attention to detail and ability to manage high-volume order processing.
• Proficiency in Microsoft Excel or Google Sheets.
• Excellent organizational, time management, and problem-solving skills.
• Strong computer skills and the ability to learn new software quickly.

Preferred

• Experience working with ERP or order management systems.
• Familiarity with fulfillment and shipping workflows.
• Understanding of system integrations between eCommerce platforms, ERP, and fulfillment systems.
• Experience with Shopify or similar eCommerce platforms a plus.