ISP Service Technician

ISP Service Technician

ISP Services Henderson, NV

Stimulus Technologies is a leader in technology services dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We are a turnkey technology company providing Managed IT Services, VoIP, CyberSecurity, and high-speed Wireless Internet and fiber through Stimulus Broadband.

Position Overview

The ISP Service Technician supports the installation, maintenance, and troubleshooting of Stimulus Broadband's fixed wireless and fiber optic network infrastructure. The role blends hands-on fixed wireless and fiber optic internet service with IT and network support: installing and aligning wireless equipment, installing customer premise equipment for homes and businesses, and troubleshooting signal, connectivity, and network device issues. The ideal candidate is comfortable working on ladders, has experience installing fixed wireless and/or fiber optic equipment, and has a solid understanding of IT and networking systems. Fiber optic experience is a plus. This role is required to work in person from our Henderson, NV office.

What You'll Be Doing

• Install and align wireless equipment, including microwave dishes, LTE/5G radios, and access points.
• Install and configure wireless backhaul and point-to-point / point-to-multipoint systems.
• Install customer premise equipment for fiber or wireless internet service at homes and businesses.
• Perform cabling (fiber, CAT5/6, coax, power, and grounding) and weatherproofing.
• Troubleshoot signal, interference, and connectivity issues.
• Assist with commissioning and testing of wireless networks and work with RF and networking teams to optimize system performance.
• Configure and troubleshoot routers, switches, and network devices; support basic LAN/WAN infrastructure and IP connectivity issues.
• Assist with device setup, firmware updates, and remote access systems.
• Maintain documentation of network configurations and installations.
• Where experienced, assist with basic fiber installation, termination, and troubleshooting, perform testing with power meters or other tools, and work alongside fiber teams when needed.
• Follow all safety protocols and perform site inspections.

Success Profile

• Strong problem-solving and troubleshooting ability in the field.
• Works independently and in a team environment.
• Strong attention to safety and detail on every job.
• Good communication and documentation skills.
• Adaptable in fast-paced field environments.

Required Skills & Qualifications

• Basic understanding of networking concepts (IP addressing, routers, switches).
• Ability to work on ladders and in outdoor environments.
• Able to use basic power and manual tools for installation.
• Strong mechanical aptitude and troubleshooting skills.
• Preferred, not required: fiber optic experience (splicing, testing, or installation); experience in ISP, WISP, or telecom environments; knowledge of RF fundamentals and wireless technologies; certifications such as OSHA 10/OSHA 30 or ComTrain/tower safety certification.

Physical Requirements

• Ability to use ladders and work at heights.
• Ability to lift and carry equipment weighing 5075 pounds.
• Ability to work outdoors in varying weather conditions.

Requirements

• Stimulus Technologies conducts pre-employment and random background checks, along with drug, alcohol, and cannabis testing. Candidates must pass all required screenings.
• A valid driver's license and acceptable driving record are required.

Alignment with Core Values

At Stimulus Technologies our core values define how we work. The ideal candidate will demonstrate:

• Driven to Grow Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.
• See a Need Fill a Need Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.
• Elevate Others Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.
• Extreme Ownership Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.
• Celebrate Success Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.

Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.