Senior Service Contract Specialist

Senior Service Contract Specialist

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves livesand we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Senior Service Contract Specialist for Beckman Coulter Diagnostics is responsible for the administration of service agreements along with time and material billings.

This position is part of the Client Services Department and is located in Brea, CA and will be Onsite. In Service Agreements, our vision is Dynamic Service for Customer Excellence. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

In this role, you will have the opportunity to:

• Support field operation partners to manage the day-to-day service requests, preventive maintenance and installations; Engage directly with external and internal customers over the telephone or via email
• Secure timely service agreement renewals for diagnostics instrument installed base in the US; Resolve disputes/discrepancies and/or handle customer complaints with regards to contracts
• Use in-depth knowledge of customer contracts and products to take actions and achieve contract compliance; Maintain contract records and invoice customer contracts

The essential requirements of the job include:

• High school diploma or GED
• 1-2 years experience in Customer Service (email & phone inquiries with customers)
• Experience with Microsoft Office (Outlook, Excel, Word)

It would be a plus if you also possess previous experience in:

• Associate or Bachelor's degree
• Working with Oracle and/or ServiceMax
• Working with Field Service Organizations

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.