Support Specialist

We are looking for a Support Specialist to support daily courthouse business operations onsite in Tampa, FL by managing print services, customer interactions, equipment coordination, and administrative tasks. This role requires strong customer service skills, technical troubleshooting abilities, and the ability to work effectively with court staff, judges, attorneys, and the public in a fast-paced environment. Key Responsibilities Print & Document Services Process print requests received via walk-up, email, and inter-office communications Handle both black-and-white and color print jobs Assist with scanning documents to email for staff, judges, and public customers Support walk-up counter services, including Pro Se packet requests Customer Support & Communication Answer incoming phone calls and assist customers professionally Provide support to the general public, courthouse staff, judges’ offices, and state/county/city agencies Coordinate equipment rental requests via phone, email, and walk-up interactions Collect rental fees from outside attorney offices Copier & Printer Support Troubleshoot printer/copier issues including toner replacement, paper jams, and basic repairs Coordinate service calls and repairs with Konica Minolta Set up, move, configure, and install printers/copiers as needed Maintain toner cartridge inventory and printer repair supplies Package and return used toner cartridges for recycling Administrative & Cash Handling Duties Maintain paper inventory and office supply stock Operate cash register and process cash transactions Prepare deposits accurately and securely Knowledge, Skills & Abilities Ability to interpret and troubleshoot printer error messages Strong customer service and communication skills Ability to assess user needs and provide effective solutions Comfortable working with individuals with varying technical skill levels Strong problem-solving and organizational skills Ability to collaborate with supervisors, judiciary staff, vendors, and government agencies Knowledge of multifunction printer support and maintenance Minimum Qualifications High School Diploma or GED required Bilingual in English and Spanish required