Service Consultant

Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Education High School Experience Less than 1 year Additional Information You can also visit our website - At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959. Join our team at our Auburn Hyundai location! BENEFITS * Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program. * Retirement Plans: 401(k). * PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service. * Employee discounts * Referral bonus program PAY * This position is commission based earning $60,000 - $120,000 per year. SUMMARY An Automotive Service Advisor sells and schedules needed service work in the service department. ESSENTIAL DUTIES * Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. * Greets customers in a timely, friendly manner and obtains vehicle information. * Writes up customer's vehicle problems accurately and clearly on repair order. * Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. * Refers to service history, inspects vehicle, and recommends additional needed service. * Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. * Provides a complete and accurate written cost estimate for labor and parts. * Establishes "promised time." Checks with dispatcher, if necessary. * Obtains customer's signature on repair order; provides customer with a copy. * Establishes customer's method of payment. Obtains credit approval, if necessary. * Notifies dispatcher of incoming work. * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Implements and maintains a service marketing program. * Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. * Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. * Keeps service department forms, menus and pricing guides up-to-date. * Explains completed work and all charges to customers. * Implements a quality control process to eliminate comebacks. * Maintains high customer satisfaction standards. * Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work. MARGINAL DUTIES * Being a team player * Ability to work in a fast-paced environment * Effective Communicator * Other duties as assigned Driving is an essential function of this position. Applicants must possess a valid driver's license and maintain an acceptable driving record consistent with company insurance standards throughout employment. Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees. Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Have questions? Contact View email address on click.appcast.io Location: Auburn Hyundai Employment Position: Full Time Salary: $60,000.00 - $120,000.00 Yearly Salary is not negotiable. Zip Code: 98002