Collections Representative

Benefits: 401(k) matching Health insurance Paid time off Hiring Company Description: Collection Representative – Stable Pay with Incentives We are seeking a dependable Collection Representative to join our team. This position focuses on consistent account resolution, excellent consumer communication, and strict compliance with all regulations. Pay Structure: Competitive hourly base pay Modest performance incentives and bonuses Paid training provided Stable income with predictable earnings Growth opportunities specialty roles Schedule: Full-time Monday–Thursday 7 AM- 4 PM Friday 7 AM- 12PM Consistent daytime schedule No overnight shifts or weekends Responsibilities: Communicate with consumers regarding unpaid accounts respectfully and professionally Accept and post payments accurately Explain account balances, payment options, and next steps Conduct follow-ups according to company procedures Maintain complete and accurate account records Escalate accounts appropriately when further action is authorized Qualifications: Experience in collections, billing, customer service, or related fields preferred Strong listening skills and attention to detail Ability to manage multiple tasks while following structured procedures Professional communication skills Strong ability to build rapport and communicate effectively with customers Excellent verbal, typing skills and written communication skills are a must Ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environment Compliance Standards: All collection efforts must comply with the FDCPA, state laws, and internal policies Representatives are expected to always maintain professionalism and transparency Ongoing compliance training and call monitoring provided Midwest Fidelity Services LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr