Specialist, Research Engagement Services I
AA2IT
Research Support Specialist
Location - 13200 Paul J Doherty Parkway, Fort Myers, FL 33913 Pay Rate - $18/hr
Job Summary - The primary responsibility of the role is to support the Research Engagement Services team with the timely processing of internal and external email volume.
- Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
- Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
- Monitoring a general queue for SRs and promptly routing them to the appropriate teams
- Provide training and shadowing for new associates in this role.
- Maintaining a record of emails processed
Qualifications - Bachelor's Degree required Strong verbal and written communication Experience working across multiple time zones preferred Ability to work with cross functional teams Ability to use problem solving skills to highlight urgent issues, when needed
Kindly share resume with answers: 'Q1: How far you live from and how will you commute to 13200 Paul J Doherty Parkway, Fort Myers, FL Q2: For submission; kindly share MM/DD of Birth (no year) Q3: How soon you are ready to start'
AA2ITVacancy posted 4 days ago
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