Director Software Engineering P&C Software Delivery Leader

Role Description

We are seeking a Software Delivery Leader with deep Property & Casualty (P&C) insurance expertise to lead the delivery of complex, large-scale technology initiatives across policy, billing, claims, underwriting, and distribution ecosystems. This leader will be accountable for end-to-end delivery across global onshore/offshore teams, ensuring predictable, high-quality outcomes while driving modernization of heritage P&C platforms and embedding AI-enabled productivity and innovation into the software delivery lifecycle.

The role requires a balance of delivery discipline, domain depth, and modern engineering leadership, with a strong focus on operational resilience, regulatory compliance, and business outcome alignment in the P&C environment.

Key Responsibilities

• End-to-End Delivery Leadership (P&C Portfolio)
  • Own delivery across a portfolio of P&C programs and products, including:
    • Policy Administration
    • Billing / Collections
    • Claims and Litigation
    • Underwriting and Rating
    • Distribution / Agent Systems
  • Ensure delivery meets commitments for scope, schedule, quality, cost, and risk, acting as the single point of accountability for delivery performance.
• P&C Core System Modernization
  • Lead transformation of heritage P&C platforms (e.g., policy, claims, billing) to modern, scalable architectures.
  • Drive strategies for:
    • Core system consolidation / decommissioning
    • API enablement and ecosystem integration
    • Cloud migration and microservices adoption
  • Ensure minimal disruption to business continuity and regulatory obligations during modernization.
• Global Delivery Model (Onshore + Offshore)
  • Lead distributed delivery across onshore client-facing teams and offshore COEs, ensuring seamless execution across time zones and cultures.
  • Establish clear:
    • Roles and responsibilities
    • Delivery ownership model (account vs. project vs. COE)
    • Escalation paths and accountability structures
  • Optimize workforce mix for cost, quality, and scalability while maintaining strong governance.
• Delivery Discipline, Governance & Metrics
  • Implement a rigorous delivery model including:
    • Program governance, RAID management, dependency control
    • Release management and environment discipline
    • Financial and contractual adherence
  • Drive performance improvement using objective delivery metrics, balancing:
    • Speed of change
    • Production stability
  • Embed standardized delivery practices and global tooling across teams.
• Claims, Operations & Production Reliability Focus
  • Ensure delivery supports mission-critical P&C operations, including claims processing, catastrophe events, and high-volume transaction cycles.
  • Lead readiness for:
    • Peak events (e.g., CAT surges)
    • Regulatory reporting cycles
    • High availability and business continuity requirements
  • Drive strong incident management, root cause analysis, and recovery discipline.
• AI-Enabled Delivery and Insurance Innovation
  • Leverage AI to improve both engineering productivity and insurance operations, including:
    • AI-assisted development, testing, and defect prediction
    • Automation of claims workflows and underwriting decision support
    • Intelligent backlog prioritization and delivery optimization
  • Align AI initiatives with real business value such as:
    • Reduced cycle times
    • Improved loss ratio insights
    • Enhanced customer/agent experience
• Stakeholder & Client Leadership
  • Act as the trusted delivery leader for business, product, and IT stakeholders.
  • Translate complex delivery challenges into clear, actionable executive insights.
  • Manage expectations across stakeholders including:
    • CIO / CTO organizations
    • Claims and underwriting leadership
    • External partners and vendors
• Financial & Commercial Accountability
  • Own delivery financial performance including:
    • Budget adherence
    • Margin optimization
    • Cost-to-serve reduction
  • Drive standardization, reuse, and industrialization of delivery to improve scalability and profitability.

Qualifications

• 12+ years of experience in software delivery, including 5+ years leading large P&C delivery portfolios
• Deep expertise in P&C insurance processes and systems, including policy, claims, billing, and underwriting
• Proven leadership of onshore/offshore global delivery models
• Demonstrated track record delivering:
  • Core system modernization
  • Large transformation programs
  • Managed services and/or product delivery
• Strong experience in Agile, DevOps, and enterprise-scale delivery governance

Preferred Qualifications

• Experience with leading P&C platforms (e.g., Guidewire, Duck Creek, DXC Assure, or similar ecosystems)
• Experience in catastrophe readiness, claims surge operations, or high-scale transaction systems
• Familiarity with regulatory and compliance requirements across US P&C markets
• Experience implementing AI-enabled SDLC and insurance use cases

Other Qualifications

• Advanced degree in a related field is a plus
• Relevant certifications or training a plus

Benefits

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.