Case Coordinator

Case CoordinatorSoftware Guidance & Assistance, Inc., (SGA), is searching for a Case Coordinator for a contract assignment with one of our premier regulatory clients in Los Angeles, CA. This is professional work in which the incumbents are applying their skills and attaining new skills; are able to handle routine matters independently and complex matters under limited supervision; are able to prioritize their work independently; and able to work under limited supervision generally.Responsibilities:Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs.Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance.Answers parties' pre and post award inquiries orally and in writing.Provides excellent customer service, and responds to customer complaints orally and in writing.Attends hearings when necessary to observe arbitrators and fairness of the proceedings.Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.Evaluates arbitrator performance.Monitors post-award litigation.Initiates disciplinary referrals.Involved with special projects as required by management, including presentations / public speaking.Required Skills:Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.Strong knowledge of electronic docket management programs and web-based Portal systems a plus.Excellent customer service, interpersonal, and written and verbal communication skills required.Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.Must function effectively in a team environment and work with others to meet deadlines.Strong work ethic, positive attitude, and professional demeanor.Strong communication, time management, organizational and attention to detail skills.Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.Strong leadership skills required.SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.