Patient Access Specialist

Patient Access Clerk

The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Clerk is also responsible for scheduling patient appointments and provides daily appointment reminder calls.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri
• 8:30a-5:00p

Compensation:

• $20.00/hr +DOE
• Robust Benefits Package

Essential Functions, Duties And Responsibilities:

1. Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
2. Schedules appointments timely and makes appointment call back reminders according to policy.
3. Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
4. Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
5. Documents admission, discharge and patient status change information using the electronic computer system.
6. Scans Insurance and Medical Record Information into the Electronic Medical Record.
7. The flexibility to work in multiple areas throughout the facility.

Qualifications (Required):

1. High school diploma or equivalent.
2. Computer skills.
3. Knowledge of Microsoft office products.
4. Excellent communication and customer service skills.
5. Must be able to treat all information as confidential.

Additional Desirable Qualifications:

1. One-year customer service experience preferred.
2. Knowledge of electronic medical record and payment system.
3. Mature personality, acute sense of responsibility and integrity.
4. Attention to detail is a must.
5. Positive attitude and flexibility during routine work day
6. Well-groomed, tactful, professional, patient, pleasant and customer focused.