Specialty Pharmacy Technician

LTC PHARMA HLDG LLC

Specialty Pharmacy Technician

A Specialty Pharmacy Technician is responsible for contributing to efficient and effective pharmacy operations, including but not limited to:

Following all Company SOPs, federal, state, and local laws, regulations, professional standards, and ethics - including any Company employee agreements.
Complying with all relevant pharmacy accreditation standards.
Maintaining confidentiality of all patient and Company information (HIPAA compliance required).
Adhering to pharmacy workflow procedures at each assigned task station.
Supporting a high-performing team by taking initiative, improving patient care, and being receptive to feedback.
Remaining flexible for scheduling and business needs.

Duties and Responsibilities

Under the supervision of the Manager/Director, Pharmacy Manager, or Staff Pharmacist:

Handle telephone calls that do not require the pharmacist's direct attention
Gather and complete patient information profiles accurately
Verify insurance and benefits eligibility, including copay assistance or other aid programs, and guide patients accordingly
Triage prescriptions appropriately to internal and external providers
Manage patient documents promptly and accurately
Enter prescription data accurately into pharmacy software systems
Identify payer types and requirements based on insurance information
Determine payer requirements such as Prior Authorization, Step Therapy, and Specialty Drug restrictions
Use prescriber, insurance, and pharmacy portals to enhance communication
Troubleshoot and resolve claim issues, including managing a portfolio of rejected claims, with working knowledge of Medicare Part D and other third-party plans
Ensure timely billing, including completing and submitting prior authorization forms
Stay current on payer policies, program changes, and financial assistance resources
Communicate and collaborate with prescribers and their staff regarding prescription needs, financial assistance, or prior authorizations
Fill prescriptions by retrieving, counting, and pouring medications (as required)
Assist with inventory management, including ordering, unpacking, and receiving medication shipments
Perform general administrative duties such as filing, returning calls, and assisting in-person customers
Verify and collect payment information pertaining to patients shipment.
Duties and responsibilities may vary based on business needs, state board of pharmacy regulations, licensure requirements, accreditation standards, and the state in which the employee is licensed and/or physically performing work.

Required Qualifications

State-level licensure and national certification as required by the home state and state board of pharmacy
Regular and predictable attendance, including evenings, weekends, and holidays
Ability to complete required training within designated timeframes
Ability to provide excellent customer service in person and over the phone, demonstrating compassion and empathy
Strong communication skills with the ability to read, write, speak, and understand English
Ability to work in a fast-paced environment and pivot quickly between tasks
Ability to work both independently and collaboratively
Basic math and analytical skills
Proficiency in Microsoft Office (Outlook, Excel, Teams) and ability to produce departmental reports as needed

Preferred Qualifications

1-3 years of experience as a Pharmacy Technician
Previous experience in a pharmacy or medical setting
Previous customer service or retail experience

Physical Demands

The physical demands described here represent those required to successfully perform the essential functions of this job:
May sit or stand 7-10 hours per day
May occasionally need to sit, climb, balance, stoop, kneel, bend, or walk
May be required to work extended hours as needed
May lift and/or move up to 30 pounds
Must be able to function in typical pharmacy work environments
Must pass background and drug test

Apply

Vacancy posted 1 day ago

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