Senior Business Analyst

Senior Business Analyst Remote Summary: The Business Analyst is a senior practitioner experienced on large, complex Salesforce development projects, responsible for eliciting, documenting, and refining both functional and non-functional requirements for the SF VCL platform. This role is the translation layer between crisis-line end users, clinical/operational stakeholders, and the technical delivery team, and requires equal fluency in stakeholder facilitation and process/workflow modeling. Key Responsibilities: Elicit, document, and refine functional and non-functional requirements for the SF VCL Salesforce platform in collaboration with VA stakeholders and the development team. Facilitate requirements sessions with both non-technical (layman) stakeholders and IT/technical teams, translating between the two. Build and maintain process models to analyze complex crisis-response workflows and recommend efficient improvement models for development. Participate in backlog refinement, sprint planning, and UAT to ensure delivered functionality traces back to documented requirements. Support change management activities tied to new releases and workflow changes. Author and maintain user stories/tickets in Jira (or equivalent), linking each to its source requirement to preserve end-to-end traceability from requirement to release. Required Skills: Senior Business Analyst experienced with large, complex development projects. Prior experience on VA or other federal Salesforce implementations supporting Veteran-focused or crisis/behavioral-health programs. Expertise gathering, documenting, and refining functional and non-functional requirements. Excellent communication skills to effectively engage with both layman stakeholders and IT/technical teams. Proficient in process modeling to analyze complex workflows and devise efficient improvement models for development. Strong analytical skills, change management, and problem-solving skills. Experience using Jira or a comparable ticketing/requirements-management tool to document, link, and track requirements through delivery. Active Security Clearance is ideal Required Qualifications Salesforce Certified Business Analyst Salesforce Certified Strategy Designer Preferred Qualifications Experience with Health Cloud, Service Cloud, Public Sector Solutions, and Salesforce Government Cloud Plus. CBAP or equivalent business analysis certification. Comptia Security+ Certified DevOps/DevSecOps Certified **Disclaimer: This position is contingent upon ELYON's receipt of contract award, Government acceptance of the proposed candidate, completion of required onboarding, and continued contract funding.** Benefits: Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance. ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ELYON International