Learning & Development Trainer

Job Description Job Description We are looking for a Learning & Development Trainer to support training programs for employees, customers, and merchant partners in Overland Park, Kansas. This Long-term Contract position focuses on designing engaging learning experiences, leading instructor-led sessions, and maintaining clear documentation that helps users work confidently with business systems. The role also partners with cross-functional teams to strengthen onboarding, process education, and ongoing skill development through practical and well-structured training solutions. Responsibilities: Design and deliver training programs for internal teams, customers, and merchant users who rely on company systems and tools. Develop, revise, and organize learning materials such as guides, reference documents, policies, procedures, and forms to keep training content accurate and useful. Facilitate instructor-led sessions and respond to additional requests for live systems training as business needs arise. Support learners as a coach and trusted resource, providing clear guidance and encouragement throughout the training process. Lead learning initiatives by assessing training needs and building solutions for onboarding, software education, leadership development, organizational effectiveness, and process improvement. Administer training operations by preparing materials, coordinating resources, tracking participation, and maintaining computerized learning records. Establish and maintain knowledge resources, including support for the Service Cloud knowledgebase and other training tools. Measure training effectiveness through job and task analysis, course validation, and pre- and post-training evaluations to confirm performance improvement. Partner with Customer Support and cross-functional teams to help design, test, and implement system updates that improve operational efficiency. Experience creating and delivering employee training programs for varied audiences, including internal staff and external users. Strong background in instructor-led training, virtual or computer-based learning, and adult learning methodologies. Ability to write and maintain structured documentation, including SOPs, policies, procedures, forms, and training guides. Skilled in conducting training sessions that simplify system processes and build user confidence. Experience assessing training needs, tracking learning outcomes, and using metrics to evaluate program success. Comfortable supporting multiple learning initiatives at once while managing training materials, schedules, and participant records. Proficiency with learning content tools and software such as Camtasia or similar training development platforms. #J-18808-Ljbffr