Field Service Technician

Job Description

Job Description

Installation Technician – CNC & Automation

The Installation Technician is responsible for installing, commissioning, servicing, and troubleshooting CNC machinery and automated equipment at customer facilities. This is a hands-on field position for a mechanically inclined technician who enjoys working with sophisticated machinery, solving problems in the field, and interacting directly with customers.

The role requires approximately 40–50% travel , with travel assignments generally limited to one week or less at a time . When not traveling, the Installation Technician will work alongside the engineering, manufacturing, and service teams to prepare equipment, troubleshoot systems, and support ongoing projects.

The ideal candidate will have previous experience installing, servicing, commissioning, or troubleshooting CNC machinery and a strong mechanical background. Experience with hydraulics, pneumatics, and basic electrical systems is required.

This position offers top-tier benefits, a generous performance-based bonus, and significant opportunities for career advancement within a growing CNC and automation organization.

Key Responsibilities

• Install, commission, and service CNC machinery and automated equipment at customer facilities.
• Perform mechanical installation, alignment, leveling, setup, and adjustment of machinery.
• Troubleshoot and resolve mechanical, hydraulic, pneumatic, and basic electrical issues.
• Assist with machine startup, commissioning, testing, and customer acceptance.
• Interpret mechanical drawings, schematics, manuals, and technical documentation.
• Connect and troubleshoot hydraulic and pneumatic systems.
• Diagnose basic electrical and control-related issues and work with engineering or controls personnel when necessary.
• Perform preventative maintenance, repairs, and equipment modifications.
• Identify machine performance issues and determine appropriate corrective actions.
• Work closely with customers, engineers, controls technicians, and other field service personnel.
• Provide customers with basic operational and maintenance guidance following installation.
• Document service activities, installation progress, issues, and corrective actions.
• Maintain a professional and customer-focused approach while working at customer facilities.
• Follow company and customer safety procedures and maintain a safe work environment.
• Travel approximately 40–50% , with individual assignments typically lasting no more than one week.

Qualifications

• Previous hands-on experience installing, servicing, commissioning, or troubleshooting CNC machinery .
• Strong mechanical aptitude with the ability to diagnose and resolve equipment issues.
• Working knowledge of hydraulic and pneumatic systems .
• Working knowledge of basic electrical systems and components .
• Ability to read and interpret mechanical drawings, schematics, manuals, and technical documentation.
• Comfortable using hand tools, power tools, and standard mechanical/electrical diagnostic equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in customer environments while also collaborating with internal engineering and service teams.
• Strong communication and customer-service skills.
• Willingness and ability to travel 40–50% , generally for no more than one week at a time.
• Valid driver's license and ability to travel as required.

Preferred Experience

• CNC machine installation and commissioning
• CNC machine tool service
• Industrial automation
• Robotics and automated material handling
• Machine alignment and precision setup
• Hydraulic and pneumatic troubleshooting
• Basic electrical troubleshooting
• Industrial maintenance or field service
• Experience working directly with manufacturing customers

Ideal Candidate

The ideal candidate is a hands-on field technician who enjoys working with complex machinery and solving problems in real-world manufacturing environments . This person should be mechanically strong, comfortable troubleshooting systems across multiple disciplines, and capable of taking ownership of an installation or service assignment from start to finish.

Candidates who have experience working with CNC machine tools, automation equipment, hydraulics, pneumatics, and basic electrical systems will be particularly well suited for this opportunity.

Compensation & Career Opportunity

This position offers a competitive compensation package designed to reward performance and long-term growth, including:

• Top-tier benefits package
• Generous performance-based bonus
• Career advancement and upward mobility
• Opportunities to expand technical and field-service expertise
• Exposure to advanced CNC and automation technology
• Hands-on work with a variety of custom machinery and manufacturing applications

You should be proficient in:

• Electrical Schematics
• Machine Building/Assembling
• Mechanical Troubleshooting Skills
• 120/208/240/480 Voltage Systems
• CNC Machine Repair
• CNC Machine Installation
• Maintenance and Repair Skills
• Mechanical Systems & Component Repair