Call Center Manager

Who We Are At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe: Service should feel human, not transactional Customers should feel heard, cared for, and taken seriously Leadership should be present, supportive, and accountable And a career here can be something you’re proud of—not just something you do We’ve built a company where people grow, customers trust us, and the bar is set high. Let’s Be Clear (Read This First) This is not for everyone. This is not just a support role. This is not sitting back and observing. This is a high-performance leadership role where: Coaching matters Accountability matters Execution matters You will be in the middle of the action—supporting the team, driving performance, and stepping into leadership. If you’re not ready to lead, give feedback, and take ownership of results—this is not the place for you. We are where the best come to become elite—and this is a pathway into leadership. What You’ll Do Support and coach Customer Service Representatives and Dispatchers Assist with daily call center and dispatch operations Help ensure the schedule is full and optimized daily Monitor call quality and provide real-time feedback for quality control and quality assurance Reinforce call scripts and booking processes Assist in training and onboarding new team members Track and support team performance (booking %, call quality, etc.) Step in as acting manager when needed Communicate expectations and connect performance to results Keeping up with documentation, updating, and implementation of SOPs What Success Looks Like Here The team is booking efficiently and performing at a high level Calls are handled with empathy, urgency, and professionalism Coaching leads to measurable improvement The schedule stays full and optimized Team members feel supported and challenged You take ownership of team performance—not just your own What Makes This Role Different This is not just a call center role. We invest heavily in: Leadership development Coaching and performance systems Creating strong, confident teams You won’t just support a team here— You’ll help lead one and grow into full leadership. Compensation & Benefits We believe great people deserve to be taken care of. Competitive pay: $25-27/hour (based on experience and performance) 100% paid health, dental, and vision (for you AND your family) $15,000 company-paid life insurance 401(k) with 4% match Profit sharing Paid vacation, sick time, and holidays Gym membership Ongoing leadership and professional development Very few companies offer what we offer. We mean that. Who This Is For Have experience in call center, dispatch, or customer service environments Enjoy coaching and helping others improve Are organized, detail-oriented, and proactive Communicate clearly and confidently Want to grow into a leadership role Who This Is NOT For Avoid giving feedback or holding others accountable Struggle in fast-paced environments Prefer working independently without team responsibility Lack urgency or follow-through Want a low-pressure role Location This is an in-person position operating out of Bishopville, Maryland Our Values These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together. Ownership — Take initiative. Own the outcome. Leave it better than you found it. Empathy — Lead with humanity, care and understanding. Courage — Embrace discomfort. Do the hard things. Growth follows. Gratitude — There is always something to be grateful for. Find it. Share it. Authenticity — Be your weird self and respect that in others. You shine brighter that way. Final Word There are easier roles out there. But if you’re looking for: Growth Leadership opportunity A team that actually cares And a clear path to the next level This might be it. If you’re ready to step into leadership and make a real impact, we’d love to meet you. Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives. #J-18808-Ljbffr