Resident Relations Associate (Residential)

Position Purpose: The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention. Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents. Essential Functions Assist the Property Manager in addressing the needs of the property and its residents. Address resident complaints and maintenance requests. Schedule appointments for repairs and for meetings with residents. Prepare correspondence and notices. Prepare paperwork with respect to resident accounts. Follow up with residents to guarantee work orders are being done correctly and expeditiously. Assist with rent increases, late payments/collections, evictions and the move‑in/out process. Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed. Perform other tasks or assignments as may be required by management. Supervisory Responsibilities None. Education / Experience Requirements High School Diploma (required). Prior experience in residential real estate preferred. Proficient in Microsoft Office, especially Excel and Word. Experience in Yardi or comparable software a plus. Ability to operate standard office equipment. Knowledge, Skills and Abilities Detail‑oriented, deadline‑driven and able to manage multiple tasks. Self‑directed and proactive in evaluating and addressing work opportunities within the area of responsibility. Apply common‑sense understanding to carry out instructions. Solve practical problems. Communicate effectively, both written and verbal. Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and/or reports. Performance Metrics Accuracy in work product. Timeliness in completion of work product. Feedback from clients, peers, customers, and other key contacts regarding effectiveness of the incumbent. What CIM Offers Medical, dental, and vision benefit plans. Health Savings Account with a generous employer contribution. Company‑paid life and disability insurance. 401(k) savings plan with company match. Comprehensive paid time off, including vacation days, 10 designated holidays, sick time, and bereavement leave. Up to 16 hours of volunteer time off. Up to 16 weeks of paid parental leave. Ongoing professional development programs. Wellness program, including monthly and quarterly prizes. Actual base salary considers factors including geography, job‑related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. How We Feel About Diversity and Inclusion At CIM Group, we believe that unique perspectives and backgrounds enhance everything we do. We are committed to fostering an inclusive environment where diversity is respected and celebrated. We strive to ensure our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal‑opportunity employer, we strictly prohibit unlawful discrimination and adhere to the laws enforced by the EEOC. *Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or otherwise participating in the application process. CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please consult our Privacy Policy. #J-18808-Ljbffr Dormont Manufacturing Co