Business Process Consultant II BPPI - Hybrid

UPMC Health Plan has an exciting opportunity for a Business Process Consultant II BPPI position in the Business Performance Improvement department. This is a full-time hybrid position consisting of working from home and in office. Must be located in or around Pittsburgh, PA to be considered.

The Business Process Consultant II BPPI will plan , design, and lead consulting projects to realize significant process and performance improvement for the Insurances Services Division. Define and communicate a clear understanding of these projects’ value, scope, goals, methods, and project plans in order to achieve targets for enhanced business value. Provide clear direction, leadership and accountability across a continuum of assigned projects from departmental improvement projects to moderately complex payer/provider collaborative efforts. 

Project Delivery and Consulting:

• Work collaboratively with business and clinical leaders to design, establish, and implement projects to drive performance improvement in functions and core processes
• Demonstrate creative problem-solving ability in the identification of potential solutions and alternatives; develop frameworks or innovations that enable problem resolution and generate business value
• Analyze the impact of potential changes on existing processes and organization structures

• Develop the business case to support future state recommendations, incorporating forecasted or demonstrated performance against key metrics and related cost / benefit analysis

  Strategic Thinking:

• Define people, process, and technology impacts of organizational strategies 

• Meet with internal and external clients to understand and assess business / clinical / operational needs as well as technical and other requirements; anticipate key business issues

  Communication and Change Management:

• Lead the development of cross-functional change management and communication strategies to inform and align stakeholders; drive or support execution of change management and communication plans

• Act as a change agent to lead, facilitate, and manage change within impacted departments 

• Develop and deliver effective formal presentations to audiences at various levels

  Project Administration:

• Manage the administrative details of assigned projects, including developing and publishing meeting agendas, collating meeting materials, documenting meeting discussions and decisions, and establishing / maintaining a repository of project documentation

  Project Management:

• Manage assigned projects, including: Define the scope and business requirements of improvement efforts
• Develop and execute work plans, timelines, and other relevant project management toolso 
• Ensure resources are assigned to project activities and related roles and responsibilities are clearly defined 
• Identify and track project issues, resolving them where possible and escalating when necessary M
• Monitor work progress: prepare and present project status reports to appropriate stakeholders
• Develop and directly oversee the timely creation of reports, presentations, and related materials
• Design and lead / facilitate productive project meetings
• Ensure that policies and procedures are revised as required

• Ensure all deadlines and milestones are met

  Demonstration of values: 

• Perform in accordance with system-wide competencies, behaviors, and values

• Maintain accountability for ongoing self-development and knowledge acquisition activities

  Leadership:

• Conduct staff / team member training and coaching in areas of expertise; help to mentor and develop staff
• For assigned projects, establish and maintain a clear vision of the business rationale, value, scope, and goals

• Lead teams with responsibility for designing and implementing business performance and process improvement efforts

  Methodology:

• Proficiently use methods, best practices, and skills in Six Sigma; organization change management, group / meeting facilitation, benchmarking, data analysis, organizational analysis, process mapping and redesign and other tools and techniques

• Apply principles related to Business Agility and Lean to define and facilitate improvement projects

• Participate in the development of new tools, techniques, and resources

  Analysis:

• Analyze relevant data to define and quantify improvement opportunities and quantify the impacts of potential changes on existing processes and organization structure / capabilities

• Provide analytical support to establish performance and process metrics, including baseline measures; participate in the development of dashboards and scorecards