Service Desk Manager

Socket

Socket.dev is seeking a Service Desk Manager to lead a 24x7 operation, ensuring efficient ticket intake, triage, routing, and resolution for Tier I and defined Tier II support. You will own queue health, SLA performance, alert response, and customer experience while partnering with MSE, CI-Ops, LCP, and other teams to escalate and resolve issues and drive standardization across support processes. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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Service Desk Manager
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