Care Coordinator - Cleveland

Job Description

Job Description

Care Coordinator

Location: Cleveland, OH 44104
Pay Rate: $20.00-$24.00 per hour (pay is dependent on experience)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM

About the Role

We are seeking a compassionate, organized, and detail-oriented Care Coordinator to join our healthcare team in Cleveland, OH. This position plays an important role in helping members navigate the healthcare system, coordinate services, and successfully follow their individualized care plans. The ideal candidate will have strong communication skills, a passion for helping senior members, and the ability to collaborate effectively with an interdisciplinary care team.

Key Responsibilities

• Collaborate with an interdisciplinary care team to understand each member's healthcare needs, identify gaps in care, and address barriers to treatment.
• Coordinate referrals to external providers, vendors, specialists, and community resources to ensure comprehensive care needs are met.
• Maintain accurate, timely, and compliant documentation related to member referrals and care coordination activities.
• Build and maintain strong relationships with members and their families to facilitate successful care coordination.
• Monitor member care plans and complete ongoing follow-up activities to support progress toward established care goals.
• Maintain strict compliance with HIPAA standards and confidentiality requirements related to protected health information (PHI).
• Facilitate clear communication between internal care team members and external treating clinicians to support positive member outcomes.
• Help members identify and resolve barriers to care, including healthcare system challenges, financial concerns, transportation needs, interpreter services, and prescription assistance programs.
• Serve as a patient navigator and primary point of contact for members and families, providing assistance with questions, concerns, and access to resources.
• Coordinate with insurance carriers, vendors, providers, and other healthcare partners as needed.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Strong understanding of the healthcare ecosystem, preferably with experience in benefits and insurance authorization.
• Genuine passion for helping senior members successfully navigate and follow their care plans.
• Ability to work effectively with diverse populations, including clinic staff, providers, members, family members, insurance carriers, vendors, and the general public.
• Working knowledge of basic medical terminology, CPT, and ICD-10 codes.
• Solid understanding of Medicare criteria for medical equipment and supplies.
• Strong knowledge of specialists, healthcare services, and community resources.
• Exceptional communication, interpersonal, and rapport-building skills.
• Proven ability to multitask and manage competing priorities while maintaining a high level of accuracy and attention to detail.
• Proficient computer skills, including Microsoft Office applications.
• Strong organizational and problem-solving skills.
• Compassionate, patient-focused, and professional approach to care coordination.

Please Apply

If you are a compassionate healthcare professional who enjoys helping patients navigate the healthcare system and connecting them with the resources they need, we encourage you to apply!

Please submit your resume for consideration.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

\nCompany Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?