Telephone Triage LPN - Urgent Care Call Center Specialist

At UCF Health, part of the UCF College of Medicine, healthcare professionals are empowered to shape the future of patient care through a unique integration of clinical practice, medical education, and research. Located in Orlando, FL, UCF Health is committed to delivering patient-centered care, evidence-based medicine, and innovative treatment strategies to enhance outcomes across diverse populations. Physicians and staff collaborate within a multidisciplinary environment that fosters continuous learning, professional growth, and excellence in healthcare delivery. By combining compassion, education, and innovation, UCF Health strives to redefine modern medicine and provide personalized care tailored to each patient’s needs. We are seeking a Licensed Practical Nurse (LPN) to join our healthcare team. The LPN will be part of our triage team. This position will be responsible for a high volume of calls daily and responds in a timely manner. Position must actively listen to patients, patient concerns, questions, document accurately and appropriately. Able to appropriately prioritize calls and identify which calls need to elevate to physicians or manager immediately. Understands and acts within scope of practice of which one is license. Minimum Qualifications Valid State of Florida LPN license. Three to five years of experience as an LPN in a healthcare setting. Responsibilities Assumes responsibility for interviewing the patients to gather information and assign triage priority. Communicates with physicians, nurses, and other members of the care team about patients' statuses. Maintains a professional, friendly, and helpful relationship with all patients and co-workers. Assist with patient assessments and care planning. Stays up-to-date on advancements in emergency medicine and urgent care best practices. Maintain accurate and detailed medical records. Preferred Skills and Abilities Knowledge of medical terminology, nursing practices, and procedures. Excellent communication and interpersonal skills. Knowledge of patient charting and recordkeeping processes. Strong attention to detail and organizational skills. CPR certification is preferred. #J-18808-Ljbffr UCF Health Faculty Physician Practice