Receptionist

Job Description

Job Description

A federal agency in San Francisco is seeking a highly professional and service-oriented Receptionist to support their front desk operations. This role requires exceptional communication skills, strong attention to detail, and the ability to work effectively in a secure, fast-paced environment. The Receptionist will be responsible for greeting visitors, managing incoming calls, and providing a range of administrative support services to office leadership and staff.

Key Responsibilities

Reception & Visitor Management

• Screen and direct incoming telephone calls and walk-in visitors to the appropriate staff.
• Access the automated case-tracking system to identify the assigned attorney for callers and visitors.
• Control and monitor access to the office while adhering to all federal security regulations governing visitor entry.
• Promptly notify appropriate management of any potential or observed security issues.
• Accept incoming correspondence and packages, ensuring timely notification to recipients.
• Receive and process faxes, verifying page counts and informing addressees.
• Coordinate outgoing packages and ensure messenger pickups occur as scheduled.

Administrative Support

• Open, date-stamp, and process all incoming mail; distribute mail to staff accordingly.
• Deliver metered mail to designated drop locations within the building.
• Manage scheduling for conference rooms and deposition rooms.
• Issue transit passes to office personnel traveling to the branch office.
• Place service or trouble calls for copiers, office thermostats, lighting, and other office equipment or facilities as needed.
• Log checks routed to the Unit.
• Escort visitors or personnel as required.
• Perform a variety of clerical tasks, including preparing correspondence, photocopying, data entry, placing phone calls, and taking messages.

Qualifications

• Prior receptionist, administrative, or customer service experience preferred—government or legal office experience is a plus.
• Strong interpersonal skills and a professional demeanor.
• Ability to manage confidential information and comply with federal security guidelines.
• Proficiency in common office software and willingness to learn internal systems.
• Strong organizational skills and the ability to multitask in a busy environment.

The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women’s Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies.