Guest Service Agent

Job Description

Job Description

Description:

Front Desk Guest Service Agent at The Confluence Hotel

Join the welcoming team at The Confluence Hotel, a charming boutique hotel located in Hastings, Minnesota. We are dedicated to providing our guests with exceptional service and a memorable stay. We are seeking a friendly, professional, and detail-oriented Guest Service Agent to be the first point of contact for our guests and ensure their experience exceeds expectations.

Key Responsibilities:

- Greet guests warmly upon arrival and assist with check-in and check-out procedures

- Respond promptly to guest inquiries, requests, and concerns, providing excellent customer service

- Manage reservations, cancellations, and modifications accurately using the hotel management system

- Provide information about hotel amenities, local attractions, and services to enhance guest experience

- Handle guest complaints or issues professionally, escalating to management when necessary

- Maintain the cleanliness and organization of the front desk area

- Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction

- Process payments and maintain accurate financial records

Skills and Qualifications:

- Previous experience in hospitality, front desk, or customer service preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with reservation and property management software

- Ability to remain calm and professional in high-pressure situations

- Flexibility to work various shifts, including evenings, weekends, and holidays

- High school diploma or equivalent; additional hospitality training is a plus

At The Confluence Hotel, we foster a welcoming and inclusive environment that values growth and development. Join our team and be part of a community dedicated to creating memorable experiences for our guests. We offer competitive compensation, opportunities for advancement, and a supportive work culture.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.