Service Engineer

Service Engineer Position

We are hiring for a Service Engineer in Smyrna, GA. This position requires 60-70% travel (including occasional international trips) and hands-on experience with blow molding and/or injection molding machinery.

Compensation includes base salary ($60-$80K), daily per diem, paid travel hours (from doorstep to destination) and ample opportunity for OT pay. This can become a very lucrative opportunity. 100% paid Employee benefits and 70% for Family & Children!

Responsibilities:

• Provide on-site installation, validation and commissioning of machinery/mold as well as diagnosing and repairing existing machinery/mold in the field
• Ensure effective customer service while developing an organized approach to solving machine/mold problems, including reference materials, manuals, drawings, procedures and support from other service team members to solve problems.
• Troubleshoot and provide telephone support to customers, as deemed necessary.
• Provide instructions to plant maintenance and management staff in the safe operation and maintenance of equipment.
• Assist Technical Service Center's (hereby TSC) in activities such as, molding trials, sampling, shipping preparation for machines/molds/ancillary equipment.
• Establish relationships with Company's International Sales, Service and Design Departments in order to obtain answers and provide solutions to problems encountered in the field.
• Provide regular, complete, clear and organized service and expenses reports. Based on the requirements in the field, create and maintain record keeping systems and understand your responsibility of maintaining working hours report.

Required:

• Hands-on experience with blow molding and/or injection molding machines.
• Must possess or have ability to obtain a US Passport for possible international travel
• Mechatronics, Electrical, and/or Mechanical background
• Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex machine issues.
• Ability to work professionally with all levels of client organizations staff.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason, discretion and judgment even when dealing with emotional topics.
• Thorough working knowledge of MS Office, Excel, Adobe, Internet skills
• Ability to read and understand documents, such as operating and maintenance instructions, procedure manuals, and electrical/hydraulic and pneumatic schematics, and to accurately interpret the meaning of such documents utilizing professional knowledge and judgment.
• Working knowledge and ability to test and troubleshoot electrical/ analog and digital circuits.
• Possess and maintain a valid and unrestricted driver's license
• Organizational and time management skills. Provide regular, complete, clear and organized service and expenses reports, based on the requirements in the field, create and maintain record keeping systems to support work performed.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; actively listens and gets clarification; Responds well to questions; Participates in group meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to effectively read, understand, analyze, and interpret written information. Clearly write routine reports and correspondence, utilizing discretion as to what should and should not be included.

Preferred:

• Associate or Bachelor degree in Electrical or Mechanical Engineering