BI-LINGUAL Teller / Member Services Associate FULL-TIME

Job Description

Job Description

BI-LINGUAL (ENGLISH & SPANISH) Teller / Member Services Associate  -  FULL-TIME

Schedule:
Monday–Thursday: 8:15 AM – 4:30 PM
Friday: 8:15 AM – 6:30 PM
Rotating Saturdays: 9:00 AM – 12:00 PM

Compensation:  $21+/hour

About the Role

We are seeking a friendly, motivated, and service-focused   Bi-lingual (English & Spanish)  Teller/Member Services Associate to join our team. This individual will help create exceptional member experiences by providing accurate transactions, offering financial solutions, and delivering outstanding service at every interaction.

Candidates must be willing to work at any of our 5 branch locations as needed:
Bardstown Road, Downtown, Okolona, Middletown, Dixie Hwy

Requirements

• Successful completion of a criminal background check , credit check , and drug screen
• Bi-lingual in English and Spanish, with the ability to communicate clearly both verbally and in writing.
• Ability to assist Spanish-speaking members effectively.
• High School Diploma required
• Previous teller or cash-handling experience preferred
• Sales experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency with PCs and standard software systems
• Commitment to delivering exceptional service and supporting Transcend’s Service Mission and Promises
• Willingness to assist internal and external members with a positive, solutions-focused attitude

Key Responsibilities

• Identify member financial needs and recommend appropriate Credit Union products and services to support their goals
• Build strong, trusting member relationships through prompt, courteous, and reliable service
• Perform routine financial transactions, including: 
  • Deposits & withdrawals
  • Cash advances
  • Loan payments & transfers
  • Check cashing
• Open new accounts and maintain existing accounts, ensuring all documentation and setup are accurate and complete
• Maintain up-to-date knowledge of all Credit Union products, services, policies, procedures, and regulatory requirements—including security and robbery procedures
• Balance cash drawer daily, research discrepancies, and report issues to your supervisor and VP of Operations as required
• Assist the Call Center queue as needed
• Perform additional duties as assigned

Transcend Credit Union is an Equal Opportunity / Affirmative Action employer.  Transcend Credit Union selects qualified individuals without regard to race, color, religion, sex, national origin, disability, age (40 and over), genetic information, classification as a veteran of the Vietnam era or any other characteristic protected by applicable federal, state or local law; and all other legally protected statuses for our operations.  It is the practice of the Credit Union to act affirmatively to expand employment opportunities that contribute to a diverse workforce.  The Credit Union is committed to this concept and the principles of the Equal Pay Act of 1963, the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973 and the Vietnam Era Veteran's Readjustment Assistance Act of 1974, as well as the various other federal, state and local civil rights laws and the guidelines promulgated by the agencies responsible for the implementation of these laws.  

Transcend Credit Union is an E-Verify employer.

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