Music School Office Staff + Marketing Assistant

Job Description

Job Description

Thank you for your interest in joining our music team! We want to make sure we're a good fit for each other. Below are some important considerations for this position before you proceed to the application below.

Our ideal candidate has a proven track record of being reliable, has great attention to detail, strong sales background and amazing people skills, is experienced, analytical, intellectual, energetic and a self-starter. We are seeking a friendly, outgoing person who has a strong ability to complete detailed work, is eager to learn, and is excited to grow with this local family business and team of other welcoming, supportive, and fun administrative/managerial staff.

Part of the job will be working on our marketing and outreach. Experience with Canva, instagram, gmb and facebook necessary for this aspect, as well as ability to meet goals on time.

This part time position may average 20-24 hours a week, with room to grow. Because lessons are held year round, we are especially interested in someone looking for a a stable position that is excited to be a part of a unique and growing local business dedicated to fostering the love of music and personal growth in our students. This position works with other office staff and the Director to support and advance the mission and goals of our Music School.

SCHEDULE DETAILS
Shifts Needed:
M/TU/Th 1:45-8, and some Saturdays 7:45-4pm, other shifts as needed
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BENEFITS
*Paid time off- accrued annually, with increases based upon meeting goals
*Dental insurance through AFLAC
*Health Insurance Options provided at discounted rate through AFLAC
*Monthly $BONUS for reaching monthly add goals
*Hours increased to max 40 based upon performance
*Get paid to take one 30 minute music lesson per week

Application Process:

Please include a short cover letter which includes:

-your experience multitasking and working in fast paced environment

-a brief description of your attitude and philosophy with kids, and music education!
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We will contact qualified candidates for interviews. Thank you!

OUR STORY:
Encore Music is a growing independent music lesson provider in South Pasadena and San Marino and has grown to over 450 weekly private students. We are an energetic, innovative music school with a growing, friendly community of highly-qualified instructors and administrative/management staff. We are extremely organized and our admin/sales team handles all of the marketing and promotion, enrollment, scheduling, billing, policies, special projects, recitals, and much more. We foster a strong sense of community and teamwork among all of our staff and we place a strong emphasis on the quality of education and musical mentoring we offer to our students. Encore Music is a cheerful, energetic, fast-paced, fun, and supportive place to work.

The basic starting responsibilities include:
•Following up with prospects and inquiries re: music lessons (providing information re: scheduling, enrollment etc) to meet enrollment sales goals
•Assisting parents and students on the phone, email and in person at the front desk
•Scheduling management for private lessons and intro to music online classes
•Managing electronic communications from students, parents, and teachers with an expectation of prompt reply
•Processing new student enrollments/basic data entry
•Assisting with and prioritizing miscellaneous projects and tasks as assigned

The basic requirements include:
•Reliable transportation
•Highly organized and detail-oriented
•A love for working with people
•Strong basic computer and typing skills
•Strong writing and verbal communication skills

EXPECTATIONS
Our Ideal Office Maestro team member
• Has a strong working knowledge of the goals, mission and culture and works to faithfully to carry them out.
• Leads, manages, and coordinates with staff and the leadership team (director) to achieve agreed-upon commitments.
• Helps integrate all major operating functions. Ensures everyone is rowing together in the same direction. Models the way, always
working toward the greater good of the business.
• Resolves issues effectively – seeing real problems, being comfortable with conflict, handling conflict and difficult customer service situations, and solving the problems in a graceful, practical and healthy manner.
• Ensures the team is functional and cohesive.
• Ensures that everyone is truly following, and adhering to the Academy’s core values and operations with consistency.
• Demonstrates effective project management skills.
• Effectively collaborates with the owner and stays on the same page. Maintains a high level of mutual respect with the owner. Realizes the unique contributions and ideas that the owner has and possesses an ability to filter and translate those ideas into functional plans for the company.
• Confirms that all key messages are properly and consistently cascaded across the organization. Inherently ensures that everyone is in the know. Verifies
that a high level of effective communication exists throughout the organization.
• Dependably demonstrates a relentless obsession with values alignment, focus, simplicity, and clarity.
• Is dedicated to ensuring policies and procedures are upheld.
Ideal Attributes
• You have a naturally gregarious, friendly personality.
• You love working with and helping people of all ages, especially kids
• You love numbers and understand that a business is about serving people while making profit
• You value organization and systems, thrive on creating processes, making them work
• You have a high follow up on things
• You have worked with project management tools, CRMs and campaign databases
• Able to manage yourself, your time and tasks effectively
• Very detail oriented
• People person with strong customer service experience
• You have experience with and are able to work effectively as part of a team
• Great phone skills
• Great memory (forgetful types need not apply)
• Forward thinking
• High performer that is comfortable problem-solving and not afraid to take ownership of a situation
• Make good decisions with excellent communication
• General marketing experience (Email marketing ideal)
• General sales experience (inbound "soft" sales ideal)
• Event planning experience is a plus
• Able to work primary hours of operation Mon-Sat (see days/hours posted)

TRAINING PROVIDED
We have a comprehensive training program in place for new members of our admin/sales team. The training program consists of in-person and online videos, interactive activities, helpful handouts and “cheat sheets”, a welcome packet, and more. Training typically takes about two weeks in total, throughout which constant patient support and coaching is provided. We guarantee you will never receive more supportive, fun, creative, or thorough training at any new job!

Systems we use
Gmail

Canva

Netscore

WHAT WE OFFER:
* Training
* Bonuses and room for advancement based on performance
* People first culture
* Work around Happy kids!
* Holidays Off
* Work in a fun environment around lots of music and musicians!

Position opened until filled.
Start date is immediate.
You must be willing to undergo a background check, in accordance with local laws/regulations.

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Applicant Requirements:

-Minimum of 1 year of experience in a fast paced field.

-Good people skills: works well with both children and adults, and enjoys building client relationships

-Timely & Reliable

-Good time management skills

-A positive attitude: the ability to encourage and motivate students and parents

-The desire to collaborate with a team to create a high quality, yet fun, music education environment.

-Must love kids!
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Application Process:

Please include a short cover letter which includes:

-your experience multitasking and working in fast paced environment

-a brief description of your attitude and philosophy with kids, and music education!
Job Type: Part-time
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Rate: $22.00 per hour

Work Location: In person