Receptionist

Job Description

Job Description

About Us

Welcome to Garrett Insurance, a family-owned and operated independent insurance agency with locations in Texas and Kansas. Our mission is to provide comprehensive, customized insurance solutions that protect what matters most to you. As a leading independent insurance agency with a strong reputation for dedication, we’re committed to delivering the best service, personalized guidance, and customized plans that meet each of our clients’ unique needs. We proudly offer a wide range of products and services from bonds to health & life, personal, and commercial insurance.

Garrett Insurance was established more than a century ago, in 1918, by our great uncles. They prided themselves on treating all their clients like family, and we carry on that tradition today. Garrett Insurance has since flourished through generations of family management. We’ve continued to expand our services and expertise over the years to cater to the unique needs of our diverse clientele. Whether you need commercial or individual insurance plans, we’ll use our 100-plus years of experience to ensure that you receive the best experience working with one of our trusted agents.

Receptionist

Position Summary:

The Receptionist serves as the first point of contact for clients, visitors, and business partners while supporting the day-to-day administrative operations of the agency. This role is responsible for managing front desk activities, handling incoming calls and correspondence, and assisting team members with various administrative tasks to ensure a professional and welcoming office environment.

Key Responsibilities:

Front Desk Operations

• Answer and direct incoming phone calls to the appropriate team members
• Welcome visitors and clients in a friendly and professional manner
• Maintain a clean, organized, and welcoming reception area

Mail & Package Management

• Coordinate incoming and outgoing mail and deliveries
• Receive, sort, and distribute mail, packages, and courier deliveries
• Assist with shipping and mailing needs as necessary

Administrative Support

• Support licensed agents with data entry and administrative tasks
• Assist with scheduling, filing, and office coordination
• Help maintain organized client and office records
• Support general office operations and team projects as needed

Qualifications:

• High school diploma or GED required
• Minimum of 2 years of administrative or office support experience required
• Insurance industry experience is a plus
• Willingness to obtain a Property & Casualty Insurance license within 90 days of hire
• Proficiency with Microsoft Office Suite
• Ability and willingness to learn agency management software (Applied Epic)
• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Professional, dependable, and team-oriented attitude
• Positive personality with strong customer service skills
• Comfortable interacting with individuals at all levels
• Ability to pass a criminal background check, as permitted by law

Hours: Monday – Friday, 8:00am to 5:00pm

Office Location: 108 Theodore Specht Drive, Fredericksburg, TX 78624

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.