Dealership Internet Manager

Dealership Internet Manager

For over 50 years, Vann York Automotive Group has been, and continues to be a great organization to have a rewarding career. As we continue to grow, we need to hire a Full-Time Internet Manager to join the Vann York Team. Rewarding pay is based on knowledge, skills, and experience.

Employee Perks:

• Training opportunities to enhance your skills
• Paid time off
• 5-Day work week - NO SUNDAYS!
• Weekly pay
• Medical, dental, and vision insurance
• 401(k) investment plan
• Career advancement opportunities
• Employee discounts

Essential duties for the role:

• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
• Has thorough knowledge of all dealership products and services.
• Satisfies the transportation needs of internet-generated customers.
• Sells/leases and delivers a minimum # of units per month as designated by manager.
• Directs customers to product information resources, including those available on the internet.
• Assists customers in selecting vehicles.
• Understands the psychology of internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
• Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Handles all internet sales inquiries personally.
• Coordinates internet promotions with other dealership sales promotions and advertising.
• Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens and all dealership advertising.
• Researches auto-buying services on the internet and acts as liaison with any services the dealership uses to promote its site or advertise.
• Works with webmaster to update the website frequently to attract new and repeat visitors.
• Takes photos of dealership inventory for use on the dealership site.
• Maintains an ongoing customer database to capture repeat business.
• Knows and understands the federal, state and local laws that govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories etc., and their benefits to customers.
• Attends product and sales training as requested by sales manager.
• Schedules first service appointment.
• Attends sales meetings.
• Maintains professional appearance.
• Other tasks as assigned.

Expectations for ideal candidate:

• Expertise: Must be knowledgeable of services and products offered. Take opportunities to learn every day to make the department more efficient.
• Respect: Be a Vann York mentor both on-site and in the community. Provide motivating leadership and guidance to parts team members, fostering a culture conducive to growth and productivity. Show appreciation to both customers and employees.
• Results: Set and enforce standards for growth to ensure monthly and annual goals are met. Work through department obstacles while maintaining productivity goals.
• Trust: Follow through on commitments. Communicate honestly and in a positive manner with customers, employees, vendors, and people of the community. As a Vann York leader, you represent the organization.
• Service: Communicate and collaborate with the general manager and other department managers to overcome obstacles and find sustainable solutions. Ensure customers have been provided with excellent service and experience.

Requirements:

• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Highly detail-oriented and organized
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Valid driver's license

Location: High Point NC

If you are a talented and motivated individual who is ready to take on this exciting opportunity, apply now and become a part of the Vann York Auto Group team!

Work schedule:

• Monday to Friday
• Weekend availability

Benefits:

• Paid time off
• Paid training
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Other