Analyst, Customer Performance (BRAM Investigator)

Analyst, Customer Performance (BRAM Investigator)

Overview

Mastercard operates the world's fastest payment processing network, connecting consumers, financial institutions, merchants, governments, and businesses in more than 210 countries and territories. Every day, everywhere, we use our technology and expertise to make payments safe, simple, smart. We know safety and security are the top priorities of our customers, cardholders and partners, so we won't stand still in developing new and better ways to keep payments safe.

Mastercard's Franchise Brand Performance Team advances ecosystem health and profitability by engaging our customers to optimize performance and to enhance the strength of our brand, acceptance network, and data.

Role

• Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards
• Conduct investigations to support Mastercard performance programs related to illegal activity and violation of Mastercard Standards
• Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations
• Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted
• Must be able to think "outside the box" and offer the most efficient and practical solution
• Analyze fraud trends and establish/leverage relationships with key stakeholders to develop action plans to resolve
• Assist with training and support to internal/external stakeholders and customers to increase awareness of Mastercard Rules and Standards
• Develop and assimilate new processes to enhance performance program initiatives

All About You

Knowledge of electronic payment processing; experience in risk management disciplines

Experience in conducting investigations, ability to clearly document and articulate findings (storytelling), acuity to uncover fine details, strong intuition and emotional intelligence

Strong attention to detail, highly organized, critical thinker able to multitask and follow multi step processes. Must be self-motivated, able to work independently in developing and mapping out solutions, and manage time effectively

Experience, confidence and high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data

Superior written and verbal communication skills. Robust data analytics and problem solving skills

Excellent PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

Purchase, New York: $78,000 - $129,000 USD