Personal Banker

Member Relationship Officer

Come join our GTE Financial team! We are looking for a customer-focused individual to join our team. The Member Relationship Officer will ensure members' needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member's immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

What does GTE look for in a Member Relationship Officer?

Business Development/Sales:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and closing on sales opportunities.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services:
• Investment
• Insurance
• Business Services
• Mortgages

Experience:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.

Operational:

• Salesfloor management, by greeting members, directing them to the appropriate areas and ensuring that the member's needs are met.
• Gather information, analyze facts and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
• Work in union with the respective Community Development Officers to develop and strengthen relationships within the community and with the community partners (Select Employee Groups).
• Conduct member financial transactions; including originate, process, and closing any consumer loan products.
• Mortgages: identifying the right product for the member needs; initializing the process; gathering information for the processors and underwriters; establishing follow-up with internal partners and member(s); providing a good member experience throughout the process.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act.

Required Qualifications:

• High school diploma or equivalent from an accredited institution. Some college preferred.
• 1-2 years of previous experience in the financial industry or related field or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Position Details:

• Location: Community Financial Center
• Hours: Monday – Friday (9:00 am to 5:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Come and join our award-winning team!

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.