Patient Collections Specialist

To support a patient-focused healthcare revenue cycle, the full-time Patient Collections Specialist will manage billing inquiries, educate patients on financial responsibilities, and ensure compliance with HIPAA regulations while working remotely. Key Responsibilities Respond to patient inquiries via inbound and outbound calls, clarifying outstanding balances and processing payments Research and resolve billing inquiries, documenting actions taken and managing insurance eligibility Engage with patients empathetically to resolve issues at first contact and escalate concerns when necessary Required Qualifications Availability during designated working hours, including occasional weekends Intermediate computer skills, including proficiency in Microsoft Office and EMR systems Exceptional verbal and written communication skills with strong phone handling abilities Working math aptitude for handling payments and account reconciliations Commitment to maintaining patient confidentiality in accordance with HIPAA regulations