PHARMACY/CLERK

Job Description

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

Create an environment that enables customers to feel welcome, important and appreciated

Maintain departmental standards including keeping clean and organized work stations and customer waiting areas

Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs

Complete all aspects of allowable inventory control, including shelf maintenance

Answer phone and triage calls and answer inquiries as appropriate

Promote sales and services to customers and store associates

Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines

Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions

Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law

Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same

Support company health and wellness initiatives

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Must be 18 years of age
• Ability to handle confidential information

DESIRED

• Any previous comparable experience
• Any experience with customer service, including registries, phone, and cashier
• Any experience with inventory control in a retail environment