Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Work with installers and professional customers to develop sales relationships. Quickly and accurately take customer orders over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure timely receipt of orders. Ensure delivery vehicles are serviced and maintained according to company standards. Complete vehicle inspections on time and enter daily mileages into delivery fleet management devices. Collaborate with Sales Specialists and Territory Sales Managers to provide superior service to professional customers. Verify all product and merchandise, including warranty parts and cores, are billed before customers leave the store. Process new core and warranty returns, pick them up, and credit them promptly. Audit customer returns for warranty abuse and ensure all returns are correctly tagged and labeled. Assist on the front counter and, as needed, on the retail counter. Perform backroom duties such as auto-load, returns, and stock management. Assist with customer labor claims, ensuring they are processed quickly and efficiently. Perform all other duties as assigned. REQUIRED QUALIFICATIONS Strong background in mechanics. Hands‑on knowledge of automotive repairs. ASE Certification. Fluency in multiple languages (Spanish highly desired). TOTAL COMPENSATION PACKAGE Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account (FSA). Tuition educational assistance programs. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io, and provide your requested accommodation and position details. #J-18808-Ljbffr