Shift Leader MORNING SHIFT

Shift Leader

Department - Shop Operations - Reports To - Assistant Manager / General Manager

Location - Somerville, NJ - Work Arrangement - On-Site

Employment Status - Non-Exempt, Full-Time - Shift Schedule - Must have availability to work minimum of 30 hours per week. Scheduled hours will vary based on business needs.

You're a positive, enthusiastic, people-focused individual with a passion for superfoods, healthy living, and (of course) fruit! As a Shift Leader at Playa Bowls, you serve as an extension of the management team, trusted to oversee shop operations in the absence of a manager. You're confident delegating tasks, leading by example, and making decisions that prioritize the needs of the shop and the team.

Shift Leadership & Operations

• Leads and manages all aspects of opening and closing shifts with consistency and attention to detail.
• Delegates tasks efficiently and responsibly to support smooth operations and team productivity.
• Ensures all tasks are completed efficiently and aligned with company standards and procedures.
• Maintains clear and timely communication with management regarding shift updates or operational issues.

Guest Experience & Quality

• Oversees food quality throughout the shift, ensuring freshness and discarding products when necessary.
• Handles and processes customer refunds accurately and professionally.
• Addresses and resolves guest concerns in a courteous, solution-oriented manner.

Inventory & Cash Handling

• Monitors and records inventory levels throughout the shift, including end-of-day counts.
• Accurately counts and reconciles the register, safe, and daily deposits.

Team & Brand Standards

• Acts as a role model by embodying and promoting the Playa Bowls mission, purpose, and core values.

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014. Our mission is to bring superfruit bowls to the masses using only the freshest, highest-quality ingredients while providing a fantastic in-store brand experience. What began with a pair of blenders, a patio table, and a fridge has flourished into a 400+ unit operator and franchisor of a leading fast-casual restaurant concept. Playa Bowls added 85 locations in 2025 and is on target to add 90+ new locations in 2026. Our continued rapid growth has created an opportunity for a leader who will help us continue to grow our brand.

OUR MISSION Inspire and support our communities one bowl at a time.

OUR VALUES Real Deal Playa Passion Powerhouse Big Wave Chaser Dawn Patrol

Unique Benefits of Working at Playa Bowls

• Real growth potential: A natural step toward Assistant Manager and beyond, with hands-on leadership experience from day one.
• Real, comprehensive benefits: Medical, Dental, Vision, a 401(k) with company match for employees that work a minimum of 30 hours a week not something every QSR concept offers its shop leaders. At Playa, it's built in from day one.
• A cleaner, more refreshing shift: Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills.
• A different kind of environment: Bright, casual shops with a relaxed dress code more oasis than traditional fast-food kitchen.
• Playa perks: Shift and off-the-clock discounts, plus a fun, high-energy culture without the burnout common at other QSR brands.

Equal Opportunity Employer

Playa Bowls is an equal opportunity employer, and all aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Franchise Disclosure

This position is with a Playa Bowls Corporation-owned and operated shop, and Playa Bowls Corporation is the employer for this position. Some Playa Bowls locations are independently owned and operated by franchisees, who are the sole employer for positions at those locations and who set their own wages, benefits, and employment policies. If you are applying to a franchise-owned shop, please refer to that location's specific job posting for details about your employer.

Must have availability to work minimum of 30 hours per week. Shifts are MondayFriday from 7:30 AM3:30 PM and open availability on weekends. Scheduled hours will vary based on business needs.