Automotive Service Advisor

Job Description

Job Description

Who Thrives Here | Service Advisor Qualifications

Our elite Service Advisors are more than just "order takers"—they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds:

• Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop. 
• Former Collegiate Athletes: Individuals who bring mental toughness , a competitive edge, and extreme coachability .
• Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight-knit team.
• Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."
• Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger , radical accountability , and the relentless drive to master a proven sales system .

What You’ll Do | Service Advisor Requirements

As a Service Advisor , you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience . Your daily focus includes:

• Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism .
• Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.
• Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.
• Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.
• Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.
• Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.

What’s in It for You - Benefits

This isn’t just a job — this is a career-building opportunity with a fast-scaling company that offers industry leading benefits:

• TOP EARNERS MAKE $125K+ : Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
• Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
• 5-DAY WORK WEEK for a reliable work-life balance
• Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
• Total Security: Comprehensive healthcare benefits for you and your family
• Culture & Perks: An fast-growing independent shop with a family environment , culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don’t just talk about growth — we live it. If you’re hungry to learn, build and win, this is where you belong.

About Us At Nealey Tire & Auto , we’re not just fixing cars- we’re building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we’ve built a reputation on integrity, performance, and a proven system that delivers results.

We’re looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual , energetic , and ready to win, you’ll fit right in.