Registrar III Edmond Medical Center M-F 8:00am-4:30pm

Position Title: Registrar III Department: Admitting Hours: Monday‑Friday, 8:00 am – 4:30 pm The Registrar III is responsible for timely and accurate patient registration by interviewing patients to obtain all pertinent account information and verify insurance coverage. This role also handles complex registrations, insurance verifications, and patient concerns. The Registrar III oversees daily operations within the department, including admissions, registration, and financial counseling. They ensure alignment with The OU Health Way, support policy implementation, collaborate with clinical, ancillary, and administrative teams to promote service excellence, regulatory compliance, and financial integrity, coach employees, monitor progress, enforce rules, and maintain quality compliance. Essential Responsibilities Interview patients at workstation or bedside to obtain necessary account information. Ensure charts are completed and accurate. Verify insurance and obtain pre‑certification/authorization. Verify insurance benefits and calculate and collect patient liable amounts. Secure all necessary signatures for treatment and billing. Explain policies regarding services, charges, and payments. Process patient charts and registration paperwork. Welcome patients and family members professionally. Assign coverages and research the patient's visit history. Prepare daily deposits and maintain cash drawer integrity. Register and admit patients after hours. Escort patients or arrange for escort services. Attend mandatory education and training sessions. Resolve patient concerns and escape issues appropriately. Staff and order supplies according to budget guidelines and department needs. Assist with the processing of payroll for team members by maintaining employee edit requests and PTO requests. Maintain accurate attendance records for employees. Maintain QA statistics (including patient wait times) and report results to management. Assist and provide input on employee quarterly performance reviews. Oversee daily activities of registration areas to ensure department standards are met. Educate registration staff on changes pertinent to their roles. Provide coverage during staff absences as needed. Secure necessary signatures for treatment, release of information, insurance benefits, and payment. Review daily pre‑service log to ensure account activation. Update collection system and request rebills when appropriate. Collect and request deposits and copays. Assume on‑call responsibilities to ensure adequate staffing and problem‑solving. Register all patient types as needed. Schedule and assist with evaluations; resolve patient and employee concerns. Ensure compliance with personnel and department policies and procedures. Act in the capacity of Manager in their absence and communicate issues upon return. Supervise and maintain effective patient flow. Recommend a sufficient number of qualified and competent staff. Determine staff qualifications and competence; maintain competency checklists and attestation forms. Attend in‑service presentations and complete mandatory education including infection control, patient safety, and OSHA standards. Utilize occurrence reporting system to report potential patient safety issues. Seek ways to control costs without compromising patient safety or service quality. Excel in all functions performed by Patient Access staff. Collaborate with nursing and ancillary departments to maintain a teamwork approach. General Responsibilities Performs other duties as assigned. Minimum Qualifications Education Requirements Associate's Degree required. Experience Requirements 5 or more years of hospital registration experience required. License/Certification/Registration Requirements Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire. Knowledge/Skills/Abilities Requirements Organization: Proactively prioritizes needs and effectively manages resources. Communication: Possesses strong communication skills and resolves workplace issues effectively. Leadership: Guides individuals and groups toward desired outcomes, setting high performance standards. Customer Orientation: Builds long‑term customer relationships by consistently exceeding expectations. Interpersonal Skills: Works effectively with employees, patients, and external parties. Policies & Procedures: Understands and articulates organizational policies and systems. PC Skills: Proficient in Microsoft Office and other required applications. Financial Management: Applies tools and processes to successfully manage budget. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, creates peace of mind for you and your family. #J-18808-Ljbffr OU Health