Senior Director, Customer Care & Experience
Sequel Med Tech
Sequel Med Tech seeks a Senior Director of Customer Care to shape and scale our support organization in Marlborough, MA, and Manchester, NH. You will drive strategy across phone, email, chat, and digital channels while managing cost, quality, and customer outcomes. You will lead a high-performing team, collaborate with regulatory and quality partners, and evolve processes with data, automation, and AI to deliver exceptional service and scalable growth. #J-18808-Ljbffr Sequel Med Tech
$220k - $270k
...providing them with personalized diabetes management. The Senior Director, Customer Care is responsible for leading Sequel's customer support strategy and operations, ensuring an exceptional customer experience while optimizing efficiency, controlling costs, and building...SeniorTemporary workWork at officeLocal areaImmediate startFlexible hours$130k - $150k
...a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market... ...Career advancement opportunities and so much more!The Sr. Customer Success Manager, Health Systems is responsible for developing...SeniorFull timeContract workPart timeWork experience placementRemote workFlexible hours- Sequel Med Tech, LLC, based in Marlborough, MA, seeks a Senior Director, Customer Care to lead the global customer support strategy and operations. This role focuses on delivering exceptional service while driving efficiency, cost control, and scalable growth across phone...Senior
- Staples is seeking an experienced Manager, Customer Reporting & Analytics (Sales Operations) to lead meaningful reporting and analytics that drive customer decisions and improve experiences. You will partner across Sales, Analytics, and BI teams to transform data into...Senior
- ...seeks an entrepreneurial Associate Business Development Director with proven technology, data, and analytics experience to position registry technology and development of clinical decision support and value-based care solutions for medical specialty societies. This...Senior
- Springwell in Marlborough, MA is seeking an SCO/One Care Supervisor to provide administrative and clinical supervision to staff delivering Senior Care Options and One Care services. You’ll oversee home visits, assess needs, coordinate services, and work with insurers to...Senior
- ...recreational services to adults in the community. The role supervises staff, handles hiring and onboarding, ensures certifications, coordinates admissions and scheduling, and steps in as Program Director when needed to ensure high quality care. #J-18808-Ljbffr SevitaSenior
$230k - $280k
...human health. Our incredible customers undertake life-saving... ...truly matter with people that care for each other, our customers... ...makes everything possible. The Senior Director - HR, Commercial Bioprocess... ...responsibilitiesWho you are:A well-rounded HR experience with minimum 10+ years as HR...SeniorFull time$187.1k - $280.63k
...critical function focused on customer loyalty, retention, and long-... ...companies in diabetes technology. As Director of Customer Long-term Success... ...thousands of Omnipod users experience and engage with our products... ...across Marketing, Customer Care, Clinical, Digital, Data...Full timeWork at office- ...healthcare organization is seeking an enthusiastic Program Manager to oversee contracts and lead a team focused on providing quality care to seniors and individuals with disabilities. This role includes supervising a staff of service coordinators, ensuring compliance with...Senior
$185k - $210k
...human health. Our incredible customers undertake life-saving... ...truly matter with people that care for each other, our customers... ...altogether life-changing career.The Senior Director, People Partner Americas... ...and delivers the associate experience across the region - shaping...SeniorFull timeNight shift$65k - $110k
...Customer Success ManagerAt Definitive Healthcare, we're passionate about turning data, analytics... ...Success Manager to join our Customer Experience Team. If you would like to work at a... ...talented and dedicated teammatesDefinitive Cares, our community service group, gives all...$110k - $140k
...human health. Our incredible customers undertake life-saving activities... ...matter with people that care for each other, our customers... ...makes everything possible. The Senior Supplier Quality Engineer is... ...RCA methodology as required.Experience auditor able to execute and report...SeniorHourly payFull time$127.5k - $195k
...health. Our incredible customers undertake life-saving... ...matter with people that care for each other, our... ...everything possible. The Senior Product Manager,... ...reports to the Senior Director, Filtration Customer Success... ...and relevant experience. ~10+ years of progressive...SeniorFull time- ...transform human health. Our incredible customers undertake life-saving activities ranging... ...challenges that truly matter with people that care for each other, our customers, and their... ...least 8 years relevant industry experience (e.g. GMP medical device, pharmaceutical...Senior3 days per week
$210k - $275k
...human health. Our incredible customers undertake life-saving... ...truly matter with people that care for each other, our customers... ...makes everything possible.The Senior Director, Intelligent Equipment will... ...PMP certification, consulting experience, or equivalent program leadership...SeniorFull time- Quest Diagnostics is seeking a Sr. Customer Success Manager, Health Systems to cultivate long-term Health System partnerships and secure... ...with client goals, and drive expansion opportunities. As a senior customer advocate, you will collaborate with cross-functional teams...Senior
$135k - $145k
...health. Our incredible customers undertake life-saving... ...matter with people that care for each other, our... ...everything possible.The Senior Manager, Digital... ...that enhances the user experience, supports business objectives... ....Reporting to the Director, Digital Content Strategy...SeniorFull time$194.6k - $285.7k
...within the U.S.Cisco is hiring a Senior Engineering Product Manager... ..., mobile, and its management experience. The team builds security... ...several key product areas, turning customer needs and market insight into... ...product leaders who listen carefully, test assumptions, and turn...SeniorFull timeTemporary workLocal areaRemote workFlexible hours$200k - $300k
Brown & Brown is seeking a Senior Director of Client Engagement to join our National Pharmacy Team. In this client‑facing leadership role... ...(with up to 10% travel) Preferred: Registered pharmacist, experience with Tableau, familiarity with medical and pharmacy data Compensation...SeniorContract workLocal area- XL Batteries seeks a Senior Accounting Manager / Hands-On Controller to own end-to-end accounting operations in a fast-growing venture-backed environment. You will manage general ledger, AP/AR, payroll, and oversee ASC 606 revenue recognition, financial reporting, audits...SeniorRemote job
- Senior Applied AI EngineerRole SummaryWe are hiring a Senior Applied... ...or configuring a platform. We care more about solving the problem... ...each problem, whether that's custom code (Python, JavaScript/TypeScript... ..., or equivalent practical experience.Five to eight years in...SeniorWork at officeLocal areaImmediate start
$185k - $230k
...operations teams to ensure consistent execution and a strong broker experience. Proactively identify and resolve pipeline risks, conditions... ...audiences including clients, member support team, and senior leadership. ~ Demonstrated effective time management skills and...SeniorFull timeRemote work$120k - $150k
Rossel Joy is looking for a Senior Project Accountant/Accounting Manager to join our construction client in the Metro-West area. The... ...ideal candidate will have recent construction project accounting experience. We are open to Senior's ready to step into a Manager role or...Senior- RTX Collins Aerospace seeks a Sr. Principal Software Engineer to join the Strategic Communication Software Engineering team. You will drive end-to-end software development for high-assurance aerospace systems, using C++, RTOS, and embedded platforms. The role emphasizes...Senior
$106.4k - $123.6k
...meaningful intelligence that helps our customers achieve success and shape the future of... ...candidate will have deep customer consultative experience, possess solid technical and business... ...and dedicated teammatesDefinitive Cares, our community service group, gives all...Remote work$39.52k
...way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can... ...RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the...Hourly payFull timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$132.4k - $251.6k
Raytheon is looking for a Senior Principal Systems Engineer in Marlborough, MA, to support the Systems Engineering and Test Capabilities... ...must have a STEM degree and at least 10 years of relevant experience, alongside active U.S. government Secret clearance. The position...Senior$114k - $130k
...health. Our incredible customers undertake life‑saving... ...matter with people that care for each other, our... ...everything possible. Senior Employee Relations Partner... ...into the Senior Director People Partner, Americas... ...related field with 9+ years experience OR Master’s degree in...Senior- ...HillsDiversity - Innovation - Caring - Global Collaboration... ...culture our employees experience every day.At Boston... ...to deliver deeper customer insights, improve... ...customer touchpoints.The Senior Product Manager, Marketing... ...role reports to the Director, Marketing Analytics &...SeniorHourly payWork at officeLocal areaRelocationRelocation packageShift work3 days per week
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