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Senior Director, Customer Care & Experience

Sequel Med Tech

Sequel Med Tech seeks a Senior Director of Customer Care to shape and scale our support organization in Marlborough, MA, and Manchester, NH. You will drive strategy across phone, email, chat, and digital channels while managing cost, quality, and customer outcomes. You will lead a high-performing team, collaborate with regulatory and quality partners, and evolve processes with data, automation, and AI to deliver exceptional service and scalable growth. #J-18808-Ljbffr Sequel Med Tech

Vacancy posted 2 days ago
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