Field Service Technician

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. ProMach offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best‑in‑class customer experiences and strive for advanced technical skills, we want to talk to you. Axon is looking for a new Field Service Technician to join their Service team. In this role, you will provide technical support to customers throughout the life of a machine. You will provide advice and physical assistance to the customer in identifying problems associated with the operation of our equipment, as well as offer innovative solutions to make the customer’s operation function more efficiently and economically. Responsibilities On-site training of customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems Attend various classes required to obtain and maintain service training certification by the Packaging Machinery Manufacturers Association (PMMI) Assemble component parts for the Aftermarket parts group, engage in occasional machine rebuilds/upgrades, research machine designs to identify non-standard parts, and respond to customers’ outreach for immediate service support Prepare detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service needs Prepare field time reports, expense receipts, and follow‑up communication with customers Other responsibilities may include development of machine operation manuals and troubleshooting guides, exchanging machine design observations with engineering department, updating, and organizing technical files, assembly and test of new machines, and participation in customer Factory Acceptance Tests It is an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And there is no waiting period for benefits – you are eligible on your first day of employment! Qualifications Associate’s degree in a related technical field or 8 years related work experience 3+ years in custom machine manufacturing or mechanical repair/maintenance Excellent knowledge of mechanical/electrical technical applications, specifically Allen‑Bradley PLCs, servo‑driven motors and controls, stepper motors and controls, and pneumatic‑driven machinery Ability to read and understand complex engineering designs, including wiring schematics Packaging industry experience preferred Strong communication skills, both written and verbal Proficient in Microsoft Office Problem‑solver with strong independent judgment skills Track record of successfully multitasking to meet timelines on deliverables Ability to travel domestically and internationally up to 85% We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr