Training and Development Specialist - Pharmacy

POSITION SUMMARY

The Training and Development Specialist is a subject matter expert on all Outpatient Pharmacy workflow operations. This role ensures successful onboarding, leading to well‑prepared and functional team members. The onboarding process engages employees by creating a supportive tone and reserving a space for them to be heard and to participate actively in their development. A structured and consistent onboarding experience helps alleviate inconsistencies that contribute to turnover and creates the conditions necessary for staff to reach their full potential. The specialist is involved in the training process throughout an employee’s probationary period and consistently provides feedback to relevant supervisors and managers. They assist in the onboarding and training of all new hires to the department, including orientation and training presentations in group settings as well as one‑on‑one sessions with staff. The specialist monitors new hires’ progress across pharmacy competencies and communicates this information to the Training and Development Manager and Technician Supervisors.

ESSENTIAL RESPONSIBILITIES / DUTIES

Technician Training Conduct a structured workflow training program that ensures all key competencies needed for an employee’s success are covered. Use evidence‑based procedures to assess performance and measure the progress of technicians during the onboarding training program. Assist in the ongoing development of training programs to ensure that all technicians are equipped with the tools and competencies required to be high performers. Increase employee engagement by meeting with staff and acting as a primary vehicle for concerns, issues, etc. Work to solve any employee concerns regarding onboarding and training in collaboration with Technician Supervisors and Training Managers. Employ various teaching methods to ensure that different learning styles are accounted for and represented during the training process. Ensure that technicians are trained on the safest and most effective methods, utilizing department‑approved best practices. Administer system‑level training to new hires in the Outpatient and Specialty divisions of the Pharmacy Department. Deliver onboarding training sessions for all newly hired technician trainees, pharmacy technicians, interns, and pharmacists to the Outpatient Pharmacy Department. Assess newly hired technicians during their probationary period and provide written documentation supporting assessment conclusions. Assist in the creation and maintenance of an ongoing video library of systems training for the pharmacy management software. Work with technicians that are not meeting their milestone achievements according to a plan approved by the Training and Development Manager. Work with the Training and Development Manager to deliver appropriate feedback to Technician Supervisors. Pharmacy Technician Training Program Act as an instructor for the Pharmacy Technician Training Program. Provide one‑to‑one assistance to students after course lectures as needed. May oversee lab activities for students as required. Assist in the onboarding of students to the training program (reviewing paperwork, verifying trainee licenses, etc.). Use program resources to assist newly hired technicians in the department in preparing for their certification exams. Project Support Assist in the creation of e‑learning modules for Outpatient Pharmacy policies and procedures as needed. Assist in the ongoing maintenance of existing e‑learning modules. Provide support for various training and development projects as assigned. Must adhere to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

Education High school diploma or equivalent required. Associate’s degree preferred. Certificates, Licenses, Registrations Required Must apply for a Massachusetts Pharmacy Technician Trainee license upon hire and obtain it before the date of hire. Certified Pharmacy Technician (CPhT) preferred. Experience Minimum of 4 years progressively responsible experience in an education or operations role. Knowledge and Skills Energetic, positive, supportive, encouraging and overall pleasant disposition. Strong verbal, teaching, and engaging personality skills. Strong operational, critical thinking, analytical and strategic planning skills. Pharmacy licensing requirements knowledge, general compliance standards relating rules and regulations of pharmacy practice. Demonstrated general knowledge of inventory control system management; computer functions, operation, and support; automation familiarity and operation; advanced system features, etc. Ability to introduce change, implement new programs and strategies and maintain program performance over time and to analyze, organize, and implement operations and procedures. Experience in outpatient and inpatient pharmacy services. High level of interpersonal skills necessary to work with a wide variety of people with proven effectiveness in building and maintaining a strong rapport. Ability to use data to drive performance improvement and evidence‑based decisions. Ability to delegate work and responsibilities to others and effectively evaluate their performance. Ability to exercise judgment, tact, and diplomacy. Presentation and content development skills. High level of proficiency with standard Microsoft programs (MS Word, Excel, PowerPoint [ThinkCell], Outlook) and web browsers. Compensation Range $24.04 – $33.65 per hour. This range is an estimate based on the minimum job qualifications. Pay is determined by a combination of education, experience, skills, certifications/licensures, internal equity, and market competitiveness. Additional compensation includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. Equal Opportunity Employer / Disabled / Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. #J-18808-Ljbffr JobRx, Inc.