Crisis Intervention Specialist - Swing and Day

Job Description

Job Description

Description:

Crisis Intervention Specialist – Swing and Day

Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist , you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line , supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.

• You help guide real-time crisis responses that can save lives
• You support and strengthen frontline staff during emotionally demanding calls
• You’re part of a mission-driven organization focused on resilience, access, and compassion

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners
• Support assessment, intervention planning, and crisis resolution
• Offer debriefing and emotional support to staff after challenging calls
• Monitor call activity to ensure timely, high-quality responses
• Coordinate care and resources with hospitals and community partners
• Maintain clear, accurate clinical documentation
• Participate in training, quality improvement, and team collaboration

• Background in behavioral health, crisis intervention, or substance use services
• Ability to stay calm, focused, and compassionate in high-stress situations
• Strong communication, clinical judgment, and teamwork skills
• Comfort working with multiple technology systems at once
• Education/experience that meets one of the following:
  • High School Diploma or GED + 4 years of behavioral health experience
  • OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

• Swing and Day, including nights, weekends, and holidays
• $27.87/hour
• Full-time and part-time opportunities available

• In-person role at our Seattle Call Center

• Medical, dental, and vision coverage
• Generous paid time off and 12 paid holidays
• 403(b) retirement plan and annual wage increases
• Transit and parking benefits
• Ongoing training, supervision, and career growth opportunities
• A supportive, mission-driven team that values collaboration and well-being

If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.