Front Desk Agent

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas! The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team. Why This Role? Working as a DoubleTree by Hilton Manhattan, Kansas Hotel Full-Time Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. This role puts you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. What’s In It for You? Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities Guest Check-In and Check-Out: Assist guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience. Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records. Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing Information: Offer details on hotel services, amenities, local attractions, and transportation options to help guests plan. Problem-Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). Promoting Hotel Services: Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience. Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What We Are Looking For Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential. Familiarity with using computers and software systems, especially reservation or property management systems (PMS). Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly. Experience handling guest complaints or resolving conflicts calmly and effectively is an asset. Experience that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepares candidates for the job's demands. Hospitality or Front Desk Experience (Preferred). A high school diploma or equivalent. Applicants should have the flexibility to work weekends and holidays. Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results. At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today! #J-18808-Ljbffr