Customer Support Specialist
MLabs
Job Title
Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets.
The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.
Key Responsibilities
- Assist institutional clients with complex technical integration queries, ensuring seamless onboarding and connectivity to core messaging systems.
- Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly.
- Actively monitor, investigate, and analyze real-time production infrastructure and connectivity alerts.
- Take full end-to-end ownership of active production incidents, proactively mobilizing, coordinating, and managing internal cross-functional engineering and product resources to achieve rapid resolutions.
- Oversee, configure, and maintain customer accounts across both User Acceptance Testing (UAT) and live Production environments.
- Maintain, champion, and elevate operational service standards by acting as a trusted consultant between the client base and the broader business.
Vacancy posted 3 days ago
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