Server

As a server, you help set the standards by which our restaurant is judged, in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a first impression. 

Each table and guest is looking for a different experience. It is your job to assess what type of experience that guest wants to have. Anticipating, prioritizing and solid execution will be your tools to customize service for every guest.

Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the restaurant. You must be able to anticipate guest’s needs, as well as communicate those needs to the ones who need that information. Remember that you are here to assist the guest in every way. 

Here are some basic server roles:

• Server is the guide to their guests experience
• Show enthusiasm towards guests and product
• Server is the food and wine tour guide
• Prepare table for service
• Deliver food, wine and beverages
• Manage section and service
• Computer input of orders
• Reconcile checks
• Clear and reset tables
• Help fellow employees, maintain a team mentality
• Stock side-stations throughout the shift
• Perform opening/running/closing side work

A server needs to have a positive attitude at all times and be able to maintain that attitude in any situation. Our goal is to be busy. When our restaurant is busy, we all make money. Being busy is never an excuse for not being friendly or forgetting to smile and acknowledge the guests. 

Here are some qualities that we look for in our servers:

• A pleasant personality
• Willingness to go above and beyond the guest’s expectation
• Immaculate appearance
• A warm and genuine smile
• Willingness to be a team player
• Great product knowledge and a willingness to learn

You will find that your position requires you to be very efficient and complete several tasks at once. Although your attention to these areas is a part of the job requirement, you should never lose sight of your first priority…The Guest.

Your job is not just to merely serve our guests, but to guide them, be their host. Direct people who may not know what they want. You have the product knowledge they seek.