Bilingual Patient Access Specialist

Job Description
Looking for a career where you can make a meaningful impact every day? If you're passionate about helping individuals access the care they need, we invite you to join our team as a Patient Access Specialist. In this vital role, you'll support individuals and families seeking services, ensuring they experience a smooth, compassionate, and welcoming start to their care journey.

Full-TimeAvailable In the Philadelphia, PA 19133 AreaMust Be Bilingual (Spanish Speaking) Rate $17.00

Schedule: Monday-Friday 11:30AM - 8:00PM

Job Summary

The Patient Access Specialist plays a critical role in ensuring that individuals and families seeking services receive a welcoming, efficient, and supportive entry into care. This position is responsible for completing patient registration, verifying insurance, scheduling appointments, and providing clear communication about services and processes. As the first point of contact, the Patient Access Specialist helps individuals accessing services navigate the system with compassion and professionalism. By ensuring accuracy, timeliness, and superior customer service, this role directly supports the mission to provide high-quality, person-centered care to the communities we serve.

Key Responsibilities

• Greet and assist patients in person, by phone, or online with professionalism and empathy.
• Complete patient registration, scheduling, and check-in/out processes accurately.
• Verify insurance coverage and obtain prior authorizations as needed.
• Collect co-pays, deductibles, and outstanding balances following organizational guidelines.
• Maintain accurate patient records in the electronic medical record (EMR) system.
• Collaborate with clinical staff, billing teams, and other departments to support seamless patient flow.
• Ensure compliance with HIPAA and all organizational policies and procedures.
• Answer general inquiries and provide clear communication about appointments, insurance, and financial responsibilities.
• Resolve registration or scheduling issues efficiently and escalate complex matters when appropriate.

Requirements

Patient Access Specialist Job Requirements:

• High school diploma or GED required.
• Associate's degree preferred.
• 2-4 years of administrative. medical office, behavioral health, or office support experience required.
• Previous experience as an Office Manager, Administrative Assistant, or Executive Assistant is strongly preferred.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills, is preferred not required

Benefits

Employees are eligible for generous benefit options including but not limited to:

Full-time and Part-time employees enjoy a comprehensive benefits package including medical, vision, and dental insurance, life and disability coverage, a 403(b) retirement plan, paid time off, tuition reimbursement, an employee assistance program, and additional voluntary options such as disability, accident, and pet insurance.